Category 1
Giving two or more patients the same appointment slot with the same provider is known as:
What is double-booking
This is a situations in which patients fail to show up for appointments and do not call to cancel
What is a no show
This healthcare worker usually provides the first impression of the office.
Who is the Front desk / Receptionist
According to the Guidelines for Proper
Telephone Etiquette, how soon should you greet the caller when the phone rings
What is the third ring
Many employers require this from employee’s provider if they miss work due to illness or injury
What is a certificate to return to work
A system that keeps data secure by converting them to an unreadable code during transmission and then unencrypting the information when it reaches the recipient is known as:
What is encryption technology.
To link a phone message to a specific patient in SimChart for the Medical Office, you must click on
What is patient search.
This skill reduces the likelihood a patient will bring a lawsuit even when a medical error is made.
What is good communication
According to the Guidelines for Proper
Telephone Etiquette, you should obtain this information from the caller in order to better assist.
What is the full name, phone number and reason for call
This is used to communicate situations to the risk manager
What are incident reports
The phone messages template in SimChart for the Medical Office is found by clicking on:
What is the correspondence icon.
A device that encodes documents in order to transmit them over telephone lines is a/an:
What is a fax machine?
__________eliminates the need for the medical assistant to pull charts for appointments.
What are electronic health records
These are example of patient's letter
What are welcome letter, appointment reminders, discharge letters, request for payment, terminating the patient provider relationship
Patient health records are classified into these three groups:
Active
Inactive
Closed
Once the retention period is over, the chart may be this
What is purged
These are types of patient correspondence that can be created in SimChart for the Medical Office
In SimChart for the Medical Office, the __________ appointment type is used to schedule holidays within the appointment book.
What is "Other"
_____________can be misdirected because of human error or technical glitches
What are faxes
This is the process of separating inactive and closed patient health records from those that are active
What is purging
This is not a common duty of the front office assistant
What is assisting the patients to the exam room
In SimChart for the Medical Office, “Other Appointments” is used to schedule:
What are staff meetings.
This is considered one of the role of the front office assistant
Use this when sending a fax
What is a cover sheet
These are three Types of Appointments
Patient
Block (holiday, lunch hour, travel)
Other (staff meeting, vendor meetings)