Tv
How long does HBO Max come with your choice (or higher) package?
3 months
How do you explain the difference between fiber and broadband?
Fiber is a direct, dedicated connection while broadband is a shared loop in which everyone on the loop shares speed and security.
Do customers receive gift cards for wireless?
No!
When do we get paid on internet/cell phones?
Week AFTER install/activation
How many streams (inside and outside of home) does the Osprey box allow?
20 streams in-home, 3 streams out of home.
What are the prices of each standalone internet speed we provide?
25 - $55. 50 - $55. 75 - $55. 100 - $55
300 - $45. 500 - $55. 1000 - $65
Do customers recieve gift cards for traditional DTV? If yes, how much?
Yes!! $50
What should we leave with customer to ensure easy self install?
Tutorial video Link
Which two TV packages do we get paid on?
Choice and Ultimate!!
Our internet 25 is comparable to which one of Comcast's broadband speed plans?
Internet 25 is comparable to Comcast's internet 250 plan.
Do customers recieve GC for standalone DTV Stream?
No!!
If the customer streams on their Osprey box on day 15, do we get paid on that sale?
No!! Must be streaming within 14 days!
List 5 features of DirecTV Stream
1 box connects 20 devices, 72 hour rewind feature, cloud DVR, Google Assist remote control, HBO Max free for 3 months, streaming on demand
How long does HBO Max come free with internet 1000?
As long as you have the internet!! (Forever!)
Which standalone internet speed receives a GC, and for how much?
Gig!! Internet 1000 receives a $50 (sometimes $100) VRC!!
When should the customer complete their account registration?
Right when we sign them up! Do not leave until they are fully registered!
List 5 key differences between traditional DTV and DTV Stream
DTV Stream requires internet, Trad. DTV requires 24 month term, Trad. DTV has Sunday ticket, DTV Stream has no satellite (Beam it vs. Stream it), Trad. DTV records only 5 shows at one time, DTV Stream is mobile
Does internet 25-100 run as true fiber?
No, only 300mbps and up can be serviced through TRUE fiber.
Which speeds can recieve a VRC with DTV Stream that wouldn't qualify alone?
Internet 300 & 500
List 5 things that are important to go over with the customer before you leave
PRORATION!!! ATT cell phone bill cred. takes 2-3 months to show Gift card does not arrive until both services are activated DTV Stream does not have Netflix, Hulu, prime, etc. ORIGINAL SHOWS AND MOVIES always ask about wireless DTV Stream devices must have either fire stick, Roku, or apple TV Customer will be billed within 14 days for TV and within 30 days for internet Technician will NOT set up Osprey box