5c’s
Name one of the 5c’s
Create,connect,convert,confirm,continue
This is a must win product this season
Outerwear, fleece, cold weather accessory
If lost, gift cards are replaceable: true or false
False
If you see someone stealing what should you do
Discreetly notify a manager
Text this number to receive a discount
89448
This is the last 5c
Continue
What’s our Q3 financial goal
2.4 million
True or false: we sold 2 million in gift cards last year
True
Reward amount for the RL Hotline
$500-$1000
Two benefits that a customer receives for enrolling in get connected
Coupons, marketing offers
Offering a fitting room is this 5c
Convert
Name one of the 3 pillars
Greeter/opt-in, fitting room/conversion,MWTS
Gift cards can be used online: true or false
True
Whats a recovery statement
A non accusatory statement that’s used to get product back
What discount does the customer receive today
15% off
This is not a 5c, create, convey, convert
Convey
This is our November sales goal
1060000
What do we do if a customer wants a gift card over $100
Get a manager for approval
Name a group of people who steal product
ORC ORGANIZED RETAIL CRIME
what discounts can be combined
Military, birthday
Name all 5c’s in order
Create,connect,convert,confirm and continue
Our store will contribute what % of sales this quarter
12%
How much extra revenue did gift cards sales last year bring in
1.4 million
Who do you call if you suspect internal theft
RL Hotline
Customer is already enrolled but didn’t get the latest coupon
Text 89448 again. They will receive a coupon