PCMI
What is PCMI used for
Record keeping
What does DTLW mean
Drive time limited warranty
What is the system used to text customers
Twilio
How long is the DTLW
30days/1500 miles
what are is offered for rental in DTLW
$30 a day to a max of $300 on CC
What are the four contract statuses
Active, Pending, Cancelled, void, and requested
What does DTSC
Drive Time service contract
What are the times customers are able to text into SR?
Business hours
how long is the DT contract
5years/60k miles
What is offered for towing in DT?
Reim up to $75
What browsers are supported in PCMI
google chrome and Microsoft edge
What is the acronym for Drive time gap?
DTGA
what automated texts are sent to customers
Claim initiated, claim approval, claim denials, inspectors sent
Which DT contract is exclusionary
DTLW
What is offered for rental for DT contracts after 2020
$30 a day to a max of $300 on CC
Name 3 things found in the general information in a customers account in PCMI
Contract #/deal number/purchase date/mileage/expiration date.
Can you find the GPS contract in PCRS?
what is the DTLW deductibles?
$0 INRF $200 ONRF on CC
What is offered for rental for rental before 2020
25.99 a day to a max of 10 days
What info can be used to look a customer up in PCMI
Full name, last six, and deal number/phone #
What information can be found in the section vehicle information?
Vin, year, make and model
Why do we offer self serve options
For customers to access info at all times
What are the DTVSC deductibles
$100 INRF $200 ONRF on CC
What are the major covered components covered in the DT VSC
Engine/Transmission/drive axle 5y/50k miles
Engine cooloing/power steering/ climate control (AC heat) 3y/36k miles