Product Knowledge
Pre-discounted price of the Portable Water Dispenser
What is $14.99?
The daily numbers to shoot for using the Law of Averages.
L- 3
HH - 120
TT - 60
P - 15
$ - 3
Three qualifying questions you might use in your short story.
Everything in the order that must be met to get paid on the sale
What is at least 1 recurring item, a 5 gallon jug, a case of spring water with the Rep ID, & a $20 cart minimum?
3 different kinds of filters a customer might have
What are Brita(pitcher), Snap-on, Sink, Fridge, and full House filters
Pre-discounted price of a 12-pack of Poland Spring 900ml bottles
What is $18.99?
MINI TEACHBACK!
The four impulse factors
Fear of Loss
Urgency
Greed/Jones Effect
Indifference
MINI TEACHBACK!
The five steps to a conversation
What are the Intro, Short Story, Presentation, Close, & R.E.H.A.S.H.?
The highest floor ReadyRefresh can deliver to in a building without an elevator
What is the 3rd floor?
Five different common objections you might run into
What are Filters, COWS, No Time, Business Card, buy from Costco, No money, etc.
The payment plan options for bottom-loader dispensers
$169.99 or $14.66/month for 12 months
$199.99 or $16.66/month for 12 months or $33.32/month for 6 months
MINI TEACHBACK!
The three shortcuts to success
(Within our business)
What are
Networking
Personal Recruiting
Going the Extra Mile
The screens of the website that appear from scanning the QR code until the create an account page
What are:
* Zip Code
* Jugs
* Dispensers
* Frequency
* Add-ons
* Order summary
Name 5 different complaints that will add compliance points to your Rep ID.
1 point:
* No Soliciting
* Case Only/Non compliant orders
* Lost/refused delivery
* Delivery Fee not explained
* Unkempt Appearance/No branded gear
2 points:
* Promised continuous savings
* Required to enroll
* One time vs. Recurring delivery
* Omitted Deposit/Refurbishment fee
* BBB/Social Media complaint
* Soft Selling
The three different strategies to overcome objections
What are
Acknowledge, Rebuttal, Bullet, Close
Agree, Ignore, Resume
Feel, Felt, Found
Five different brands of water that ReadyRefresh delivers for
What are Nestle Pure Life, Zephyrhills, Acqua Panna, Perrier, SanPelligrino, Vita Coco, Poland Spring, Essentia?
5 of the 8 S.T.O.P. signs
(DAILY DOUBLE!!!!! WHAT DOES S.T.O.P. STAND FOR????)
What are:
* Agreeing with our suggestions
* Complaining about current service
* Asking us questions
* Answering our questions
* WOW Factor
* Positive Body Language
* Repeating what we say back to us
* Mentioning any specific brand we sell
The five components of a solid R.E.H.A.S.H.
What are the order review, delivery confirmation, spousal script, cancellation script, & leave-behind?
Compliance issues that will result in 10 points + immediate removal of rep (name 2/3).
What are:
* Unbadged rep presenting to clients
* Slamming/Fraudulent Enrollment
* Being directly involved with the payment process
Overturn this rebuttal using the CORRECT system!
"Sorry man I don't have time right now"
See Demonstration(AIR)
Pre-discounted price Nestle Hot Chocolate (pack of 50)
What is $14.99?
MINI TEACHBACK!
The 8 steps to success
What are:
1. Always having a great attitude
2. Always be on time
3. Always be prepared
4. Work your full 8 hours
5. Work your territory correctly
6. Maintain your attitude
7. Know why you're here and what you're doing
8. Take Control
The four corners of the Strike Zone
What are:
* Decision Maker
* Want or Need
* Price
* "YES"
All compliance issues that are addressed by the user survey.
What are:
* Being the primary decisionmaker for the household
* The 50% discount applying to only the first order
* The standard $6.95 delivery fee on all future orders
* The $50 refurbishment fee upon cancelling a dispenser rental
* The COVID restriction preventing delivery drivers from entering the home to install the dispenser
Overturn this rebuttal using the CORRECT system!
"I just drink the water from the fridge"
See Demonstration(ARBC)