KCS Methodology & KA Template
Editing focuses on one of these things?
Content of the article.
Use these characters to initiate an exact character string search.
What is "" (quotation marks).
This is the process that contributors use to improve an article.
Edit and Update.
Standard _____ points underneath step for additional information and notes.
What is Bullet Points?
This feature in Salesforce Knowledge Search aids in filtering search results.
What is the Advanced Search link?
When to _____ or _____ and ______
When to Edit Flag and Comment.
Combination of generic issue description with the ______ at the front.
What is Product?
Fill in the blank: _______ is Review
What is Re-Use
What process is performed for duplicate articles?
Archive Recommendation.
Use _____ bullet points for steps to resolution.
What is Numbered?
Use these characters in your search term to initiate a wild card search.
What is * (asterisk)
This is the process that candidates use to improve an article.
What is Flag & Comment