Abbreviations
AER
Acknowledge
Empathize
Reassure
I worked at Comcast for 9 yrs. Was a house husband and I bake some good cookies
Dave
If a customer wants the Genie 2 system and has 5 TVs, they would need this many Genie Minis.
5 Genie Minis
Regional Sports fee is $9.99
False
Varies from $3.80 - 11.99 depending on zip code
If a customer is in an all included package, this is the smallest base package they can have.
Select (All Included)
WIN
Wants
Interests
Needs
I have 21 year old twin girls. Been married 15 yrs. Tech management previously. I want a remote job. I enjoy being outdoors, hiking and sports
Bruce
This is the number of total receivers a customer can have if they have a Genie 2.
8
Select and Xtra packages are available for new customers
False
If the customer is looking to get their Regional Sports Channels included in their base package, they must have at least this base package.
Choice
EDSP
Everyday Simplified Pricing
I moved here from Vegas. Was a Medical Assistant previously. I like the Cowboys & fishing. I have 7 cats, 2 dogs, rats and fish
Lynn
The regular Genie is able to record 5 things at the same time, while the Genie 2 is able to record this many...
7
Move orders come with a 1yr agreement
TRUE
These two features make up the difference between regular NFL Sunday Ticket and NFL Sunday Ticket MAX.
Red Zone and Fantasy Zone
OMS
Order Management System
I have no kids but have a puppy. I previously worked at Verizon.
Lisa
If a customer’s account is in RIO, all equipment and mover’s orders are done in this system.
OMS
1st step in valid save attempt is AER
False
This is the combined price for HBO, Starz, Showtime, Cinemax and Epix.
$53.95
CCKM
Customer Connect Knowledge Management
I have 1 child and work on cars for fun
Skylar
This is the only model of regular Genie that supports 4K programming.
HR-54
Valid save attempt consists of 5 steps
TRUE
These four English language packages do not come with a Regional Sports Fee.
Family, Select, Entertainment, and Preferred Xtra