Birthdays & Anniversary
These 2 Service Center team members have the same Birthday on December 21st.
Who are Merry & Dianne
This "E" will allow the customer to be clear on what is needed and the next steps.
Expectation
Ohio is the location of our home office, but these 2 AE's do not live in Ohio.
Ashley & Rachel
Customer Care Center
According to this AE, one should not put up their Christmas tree until deer season begins.
Eric
This AE has a birthday on the same day as their work anniversary.
Michael
This "E" makes everything easy and simple by asking an open ended question.
Effortless
Julie & Prince are apart of the canine family of this AE.
Sunny
This person is our current EVP in the CCC.
This AE's spouse will not permit the Christmas tree in their household to go up until black Friday.
Rachel
This AE just celebrated their 20th work anniversary.
Tina
Use your critical thinking and problem solving skills to demonstrate this "E".
Empower
40 years is a huge milestone. This AE will be celebrating their Ruby (40th)wedding anniversary on Christmas Eve.
Merry
The acronym WFM means....
Work Force Management
This person decided to put their Christmas tree up while their children danced in their Halloween costumes this year.
Ashley
This AE just celebrated the birth of their first grandchild
Gina
Watch your tone and make sure not to use jargon to show this "E" in your calls.
Express
This AE is also a certified pastor.
Eric
These 4 departments make up the CCC.
Service Center, Billing, Tech Support, and Loss Reporting
This AE does not play games when it comes to decorating. They put up 2 big Christmas trees, one small tree, manger scene and village.
Brenda
The service center anniversary is also on this special holiday.
Valentines Day (Feb 14, 2012)
This "E" can be shown by simply putting yourself in the shoes of the caller and expressing what they may feel.
Empathy
These 2 are the OG's of the Service Center team because they were here from the start of it all.
Merry & Anna
Prior to Covid, what floor did the service center team and the CCC reside in the building.
7th
According to this person, it is ALWAYS the Christmas Season.
Charise