Chapter 24
What does the C stand for in the C.A.R.E acronym?
clarify
What type of refusal is it when you are being direct and clear with your answer and you are non-apologetic?
assertive
What is a "difficult" client?
The difficult client has feelings and shows behaviours that interfere with effective care and typically evoke negative feelings in caregivers.”
What is one strategy that you can develop from using conflict?
Problem-solving
Critical thinking
Communication skills
Where does Emma NOT like to take walks?
The beach (too much nasty stuff)
What word should you use instead of but when confronting someone?
and
This single word is key in refusing.
No
Name one strategy on how to communicate effectively with agressive/difficult clients and colleagues.
Breathe deeply and remain calm
Separate the problem from the person
Do not take the behaviour personally
Be aware of the person’s space and the words you use
Be assertive
What is the difference between intrapersonal and intragroup conflict?
Intrapersonal: own values conflict within oneself
Intragroup: conflict in an established group
Who are our French people?(with right pronunciation)
Véronique and Xandre
What phrase in this situation represents the Request part of the C.A.R.E confrontation
I would like to give you some information about help available to you should you choose to stop smoking.
This broad term refers to inconsistency with one's morals and beliefs, and can escalate negative feelings.
an unreasonable request
Name one factor that might contribute to a "difficult" client or nurse-client relationship.
What are the skillsets that older generations can give to the young generation? (and vice versa)
Face-to-face communication
Using new technology
Who is the oldest in the group?
Jiwon :(
What are the two parts of confrontation?
Making others aware of destructiveness/lack of productiveness of behaviour
Making a suggestion about how they could behave in a more constructive/productive way
Which of the 2 scenarios involved an aggressive approach?
the confrontation between the 2 nurses
Why is the term difficult client problematic?
it immediately places the blame on the client
What are the four categories of conflict?(say in intensifying degree)
Facts - Methods - Goals - Values
Who has dual citizenship in the group?(and what countries)
Rachael (Canada and USA but she likes Canada better)
What are the names of the people missing?
Sierra, Sarah Grace, Chau (our best members)