Terminology
Procedures
Field Operations
Tablet work
100

BDV stand for this

What is Business Digital Voice?

100

Two ways to confirm an order

What is order confirmation and Digital Quotes?

100

Standards are met when

What is making $800 revenue or 3 BB sales?

100

When getting standalone pot line I come with a $73 processing fee, and I can be waived in this section.

What is Waive fee?

200

VOIP stands for this

What is Voice over IP?

200

Bringing over numbers from previous provider

What is porting numbers?

200
I come across a MTU building in the field, what am I

What is a multiple tenant unit building?

200

When plugging in the first number we give you four the other numbers have names, name them

what is hunting, auto attend, and voicemail?

300

This is what TPV stands for

What is third party verification?

300

Digital Quote is good for how long

What is five days?

300

Name the fios speed we offer to customers

What is 100/100, 200/200, 300/300, 400/400, and GIG?

300

I have to port BDV and LEC numbers on the same order, I have to do this

What is an ORF?

400

ORF stand for this and is done when this occurs

What is offline referrals and is done when a special request is needed to complete an order?

400

The two things that have to be done to bring over LEC numbers

What is pre-tpv and tpv?

400

Name two out of three things that is needed to move on from a re-loop

What is signing them up, talking to the DM twice, or visiting an establishment three times with no DM is present?

400

After hitting proceed to checkout you must go through these many steps before confirming the order

What is six steps?

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