QPD
In the event that the areas selected do not match what the consumer has asked for or discussed.
What is areas provided by the consumer should match what the cer has placed into the panel
Tardiness is the act of being late or arriving after your scheduled shift. Tardiness affects the overall productivity of an organization and its employees. What is the expectation put in place to report a Tardy?
If you have unexpected circumstances that will prevent you from arriving to work on time, you are required to notify Human Resources as soon as possible at that time.
Engaging in criminal Conduct at anytime
Gross Misconduct
What is the difference Between A buyers agent and a sellers agent ?
Any acceptable Answer
Which Supervisor is Known for the driest Jokes?
Britney Edward
In the event that the consumer states they are paying half cash and half financing, how should the CER proceed?
The CER should treat it as though the client is not pre-qualified and ask the follow up financing questions.
At what point is an employee eligible for " Certified sick " pay.
Employees are not eligible for certified sick pay benefit until they have completed 6 (six) continuous months of employment.
Failure to report an absence, or late arrival.
Misconduct
Name Two types of properties that We service ?
How many CER's are there on the night shift?
What is 33
In the event that the consumer on the line is not the buyer and will not be the one purchasing the property
The requirement is the CER should verify whether the consumer has any involvement with the search process of financing the property to move forward the consumer is expected to answer yes to at least one of these questions.
When is an Employee considred permanent at Ojo Labs ?
A full time employee is one who has successfully completed the probationary period and who works 30 or more hours per week.
Gross or repeated negligence in the performance of duties.
Gross Misconduct
What is section 8 ?
The Section 8 Housing Choice Voucher program is a form of government rent assistance.
How long has Ojo been established in St Lucia
4 years
(RFG) - In the event that the consumer states they are working with or committed to a realtor ( Non RFG, Lending) In the event that the consumer states that they are heavily committed or under contract with an agent
The CER is required to use the agent rebuttals or process to urge for clarification on a consumer's level of commitment (RFG)
NON RFG, LENDING - The cer is required to refrain from using the realtor rebuttal or performing a live transfer to a realtor.
Overtime is defined as all hours worked in excess of 40 hours a week, at what point is it approved ?
Over times is approved at the descretion of the company and must have prior and explicit approval of your manager.
Breach of confidentiality of company, customer or employee information
Gross Misconduct
What is the Differenve Between Pre qualification and Pre approval ?
Pre-qualifying is just the first step. It gives you an idea of how large a loan you'll likely qualify for. Pre-approval is the second step, a conditional commitment to actually grant you the mortgage.
What are the major Departments of the Company?
Quality Department, Ait, Concierge and Customer Service Rep
What steps should be taken, once a consumer has mentioned they have an ITIN Number
Are you a US Citizen? [IF NO, NEXT QUESTION] Are you a permanent resident? [IF NO, NEXT QUESTION] Are you here on a working visa or do you have DACA citizenship status?[IF NO] - Unfortunately, it will be difficult to obtain a traditional loan without these requirements. However, if there is som
Name four of Ojo core values
Hire Great , Show Compassion , Embrace Discovery , Relentlessly Improve
Chronic absenteeism.
Misconduct
A customer calls in to inform that they are looking to purchase a rent - to own. What are the steps that should be taken ?
What Ever acceptable Response
What is ojo's Mission Statement?
Empowering people to make better decisions through the fusion of machine and Human Intelligence.