Culture and Diversity Competence
Advocates for respect in the right to have different ways of life, values, and beliefs.
What is Cultural Pluralism
Disagreement arising from differences in attitudes, beliefs, values, needs.
What is Conflict?
Collection of values, expectations, and practices that
guide and inform the actions of all team members in an organization.
What is Organizational Culture?
Often referred to as self–talk
What is INTRAPERSONAL COMMUNICATION?
• Use of technology to manage & integrate health information
• Can be applied to all areas of nursing practice: clinical
practice, administration, education & research
• Goal to improve health & well being of the patient
What is Nursing Informatics?
When a person uses “their own values and beliefs as the absolute guide to interpreting patients’ behaviors and providing services.”
What is Cultural Imposition?
Position, Posture, Proximity
What are the P’s of Crisis De-escalation
Politeness, courteous, good manners
What is civility?
Simultaneous exchange of information between 2 individuals mutually influences one another.
What is Interpersonal Communication?
Includes telenursing, e-mail, texting, live stream videoing, Live meetings via Teams or Zoom, LinkedIn & Facebook
What is digital communication?
a complex social concept, consisting of family customs, beliefs and values, political systems, and ethnic identities held by a particular group of people.
What is Culture?
(Arnold and Bogg 2020, p. 106)
Conveying objectives in a direct manner without anger
or frustration
What is Assertive Communication
The abuse of another nurse by belittling or criticizing them in front of patients
What is Undermining Activity?
Being emotionally attuned to a patient’s perspective of a situation, as well as to its reality.
What is empathy?
(Arnold & Bogg, 2020 p.71)
SBAR
What is “Situation-Background-Assessment-Recommendation”?
A common identity with members sharing social and cultural heritage.
What is Ethnicity Potter & Perry pg 122
Avoidance (Avoiding Turtle)
Accommodation (Accommodating Bear)
Competition (Competing Shark)
Compromise (Compromising Fox)
Collaboration (Collaborating Owl)
What are conflict styles?
Setting up situation to make another look bad,
assigning unreasonable duties/workload, impossible
deadlines
What is sabotage?
“an evidence-based clinical framework designed to help patients incorporate the functional abilities and skills they will need to fully engage in health and
disease prevention activities”
What is motivational interviewing?
(Arnold & Boggs, 2020, p. 271)
Created whenever an incident occurs (a patient falls / medication error) or is at a risk to occur (a near-miss or a close-call such as a loose carpet in the patient lounge)
What is an incident report?
(Potter etal., 2019)
A set of cultural behaviors and attitudes integrated into the practice methods of a system, agency or its professionals that enables them to work effectively in cross-cultural situations"
What is Cultural Competence? Arnold & Bogg p 113
Uses "I" statements
What is Assertive communication?
• Passive-aggressive communication
• Withholding need-to-know information
• Withholding help
• Assigning excessively heavy workloads
• Refusing to perform assigned tasks
• Impatience or reluctance to answer questions
• Refusal to return telephone calls or pages
• Speaking in a condescending tone
What are covert behaviors?
Active engagement of the patient as a full partner in a health-related interactive process, and inclusion of relevant patient values and goals.
What is Therapeutic Communication?
(Arnold & Bogg, 2020, p.70)
• Comprehensive digital record of a patient’s information over a lifetime
• Patient’s healthcare information & encounters with the healthcare system
• Include laboratory values, digital imaging, transcribed reports
& pharmaceutical information
What is an Electronic Health Record?