Interferon
Where can the process be found for documenting customer feedback for the Nurse Educators?
DP Logging Nurse Educator Compliments and Complaints
True or False: For fumarate products field Nurse Educators offer training that can take place in your home or at another agreed upon location, over the phone or virtually.
False: In home traning is only for Interferons
Use : TP Nurse Educators Description
What is a Nurse Educator? What TP was used?
Your healthcare provider is always your best source of support and product information. Nurse Educators can provide you with additional support.
Nurse Educators are registered nurses, working on behalf of Biogen, and many are MS-certified. They understand the challenges you may be facing and are ready to support you throughout your time on a Biogen treatment. They’re available to answer questions or provide information 24/7 related to your relapsing MS and your prescribed Biogen treatment.
TP Nurse educator description
What promotional items should the Patient receive before Field Nurse Educator training?
AVONEX/PLEGRIDY injection guide and
AVONEX/PLEGRIDY Decision Kit.
DP Patient Services and Field Nurse Educator Communication (Interferon)
True or False: Upon completion of the Welcome Call, the agent will transfer the patient to Ashfield via CCNE phone number 1-800-504-8155 or 267-803-4967
False: You will only transfer to NE for TEC/VUM
Reference DP: DP Warm Transfer to CCNE (Fumarate/TYSABRI)
True or False: You should transfer a patient to a Nurse Educator if they need assistance with refilling their medication.
False : DP warm transfer to CCNE(fumarate/tysabri)
What should you write as part of your notes when scheduling training for a patient if they are titrating and using a titration clip?
According to JA PS Injection Training Checklist (MS) : If using Titration clip, please write “Train on PFS & Titration clip device – ½ dose on Day 1, ¾ dose on Day 15, and full dose on Day 29 and every 14 days thereafter. "
Nurse educator training is only allowed once at the start of treatment.
A Nurse Educator can provide follow-up training at any point in time while on a Biogen relapsing MS injectable therapy.
How long does injection training typically last?
Injection training typically lasts approximately one to two hours, yet this may vary based on your individual need.
Reference : TP Nurse Educators Description
Patient does not have consent on file but needs to speak with a NE. Can we transfer to NE?
No- we need consent on file
If you have an A/e that was given to you during your interaction with the caller, you do not need to report the A/e if you transfer to NE.
False
True or False: You don’t need injection training if you’ve previously been on therapy or given yourself an injection.
False: Although you may already feel comfortable giving yourself an injection or may have previously been on therapy, the Nurse Educator visit may still be beneficial
Reference: TP Nurse Educator description
AVX or PLG patient requests to speak with a Field Nurse Educator what do you do?
Create a task for the Field nurse educator to call patient back within 1 business day.
DP Field Nurse Educator and Patient Services Communication – Interferon
What do we do if Pt wants to speak to a NE but NE Program Opt box is checked?
Where do Field Nurse Educators document communication with Case Managers?
FNE documents all communication with the CM in the CRM in the open WI in an Open-Active SR, or in Activity History in the Patient Profile, if there is no Open- Active SR
Reference : DP Patient Services and Field Nurse Educator Communication (Interferon)