Support Resources
Synchrony's virtual assistant
What is Sydney?
Where you service calls
What is Workstation?
Where you look up consumer applications
What is Genasys?
A call to manually authorize or void a sale
What is an Authorization?
The President & CEO of Synchrony
Who is Brian Doubles?
Synchrony's knowledge database
What is Genius?
Where you log in and log out everyday
What is Workday?
Where you look up business applications
What is Edison?
The state we combine both cardholder and spouse's financial information
What is Wisconsin?
Who you call when you are going to be late or absent
What is Manager On Duty (MOD)
Cross reference Excel spreadsheets
What are Matrices?
A secondary name for IMS
What is Wausau?
Where you find account information
What is Content Navigator?
The department Associates must contact for assistance with decreasing the credit limit in FD
What is EHD?
Caller type selected when the spouse, domestic partner calls in
What is Authorized Third Party?
Texting application to connect with your SYF peers
What is Chat?
Research/follow up that's required by another department backline
What are Workflows?
Tool to assist customers with e-service issues
What is CSR Unlock?
The first six numbers of an account number
What is BIN?
The two Matrices you should have open everyday
What are Consumer Disclosure Matrix and Address/Phone Matrix?
Used to escalate a phone call
What is Escalated Help Desk (EHD)?
The mobile application for Stars
What is Workhuman?
Where you find mail payments
What is IMS?
Department we transfer to report a deceased cardholder
What is Inbound Notification Team (IBNT)?
The user ID used for Genasys
What is FD?