Member Guidance
What are the options when completing the Member Guidance survey?
Accepted - Interested - Declined
I don't see One View in my Tabs
Search One View in the Workflow - Close and restart USD
Member Guidance will be powered by this to provide the MSR with real time insights/offers
Artificial Intelligence
What is Member Guidance's new name
Member Insight
I don't see any information in ONE VIEW
It can take up to 30 seconds to load in one view. (Not resolved? Close- search- Close restsrt USD)
This indicates there is a treatment/offer available for the member
Orange button in the quick view
What are the 4 member needs?
Know me
Show me
Help me
Reassure me
When you receive an error message "We are experiencing a technical problem."
The action you are taking is not currently supported in One View.
What are the search filters available within a members checking account?
Incoming/outgoing funds
Transaction type
Amount Range
Date Range
Check number range
Of the tabs in One View which are currently working?
Account & Move Money
Features are not displayed in One View or "404 Bad Gateway" message is received.
After 10 min of being idle One View will time out- Refresh or search member again.
One View is aimed at providing consistent personalized experiences by consolidating MOB, NFO, and MSR applications (USD) as part of which initiative?
OmniChannel