TIC/BERT
Personal violence, physical abuse, severe neglect are examples of this
What is psychological trauma?
Personal Space
A change in behavior
What is anxiety?
Verbal and emotional outburst
What is Release?
Verbal intervention skill in which a person is offered choices and consequences
What is Limit Setting?
Broad opening, open ended questions, therapeutic silence are examples of this
What is therapeutic listening?
Communication through touch
What is Haptics?
Beginning to loose rationality
What is defensive?
Type of questions that attempt to draw a power struggle
What is Challenging?
Active process used to discern what a person is saying
What is empathic listening?
Ideal number of staff assigned to the BERT team
What is 5?
Examples of this include, gestures, stance, movement, body language
What is Kinesics?
Anxiety, Defensive, Risk Behavior, Tension Reduction
What is the Crisis Development Behavior Levels?
Making verbal and nonverbal threats
What is intimidation?
Ability to manage your own behavior/attitude
What is Rational Detachment?
The purpose of this team is to assist in de-escalation of escalating behavior
What is BERT Team?
Rhythm and rate of speech
What is cadence?
Empathic, non- judgmental approach
What is supportive?
Decrease in physical and emotional energy
What is Tension Reduction?
Factors that influence behavior that can be internal and external
What are precipitating factors?
Urgent high risk behaviors that threaten the safety of the patient, staff or others in the environment
What is a psychiatric emergency?
Vocal part of speech excluding the words
What is Para verbal?
Supportive, Directive, Physical Intervention, and Rapport
What are staff attitudes/ approaches?
Questioning, Refusal, Release, Intimidation and tension reduction.
What is the Verbal Escalation Continuum?
Maintain a distance of at least 1 leg length away and at an angle
What is the supportive stance?