PDS
NRMA - PDS
What are the 4 types of Cover we offer?
Comprehensive Plus
Comprehensive
TPFT
TPPD
Where can you find Hire Car entitlements in CC?
Loss Details, OI REGO
How do I take a screen shot of ANY part of the screen?
"Windows Key" + "Shift" + "S"
Generally for a claim when does an XS apply?
When OI at fault OR when we don't have the OP details
What is the Specialist's number?
18003
NRMA PDS
Which Policies offer Hire Car when NAF as standard?
Comp Plus & Comp
What minimum requirements are needed to waive excess on a comprehensive policy?
Need name and address of at fault driver
What is ORM?
System used by our repairers showing quotes, images etc
Repairers can leave notes in ORM which automatically transfer to CC
If a complaint in unresolved after our Level 2 final decision which external company can customer contact? & Can they contact the external company before we have completed our level 2 process?
AFCA
No
How many pieces of ID are required as minimum to be compliant on Identifying an OI or OP?
3
NRMA PDS
Which Policies don't offer Baby Capsules or Personal Items?
TPFT, TPPD
If I have TPPD insurance and Im not at fault for an accident, and OPI have accepted liability what would we tell OI/OM ?
No cover need to cancel claim and OM/OI will claim from OPI
How do I see my Clipboard History?
Press "Windows Key" and "V"
Do we require consent to capture a cust's Vulnerability?
Yes
What is a RESERVE?
A "reserve' is money that has been forecasted to be spent on our customer and/or OP on a claim
How much cover in $ do we cover for personal items for a car? Complete care and Comp?
$1000
$500
What are the 4 types of Service Requests available on CC?
Hire Car
Glass
Tow
Request for Service
Where in CC do we find the Fraud Indicators?
Loss details ==> Investigation Details
Who is liable? 2 cars collided when travelling down a 2 lane road merging with no lines, Zip merge
The car who didn't give way, as the car in front has right of way. In this situation, a driver must give way to whoever is in front of them. This allows traffic to move into a single lane seamlessly.
If a customer has accidently crashed into their garage in the morning and later in the day someone has hit their parked car and no OP details are known how many claims and how many XS's will there be?
2
What are the Personal Item Limits for Motorcycles?
for motorcycles, up to $2,000 in total to repair or replace the protective clothing that is specifically designed to be worn by you or a passenger while riding your motorcycle. If you have a motorcycle, the most we pay for any one item of protective clothing is $1,000. Protective clothing includes: – helmet – jacket – trousers – boots – gloves.
I have TPFT cover and Im involved in a NAF accident OPI also involved and have accepted what cover does OM have?
NRMA we can cover repairs upto $5000 max or OM can cancel claim and use OPI
RACV as above + $300 admin fee
What is the letter code for Financial Hardship? And how do I email this document?
FH1
The letter must be selected as External Print first, then select the Contact and CC to send an email version
What Vulnerabilities does the DCST team look after?
Mental Health
Family Domestic Violence
Financial Hardship
What is an EXPOSURE?
An Exposure is an object associated to a claim which is used to track potential payments from a claim. It is related or linked to a parties vehicle