Hours of Service
How many hours must a driver have off before they can drive again with no violations?
10 hours
Under what tab in the driver management section would you go to add an employee?
Employees/Drivers
What tab would I look under to see information regarding vehicles?
Vehicle Management-Classis
Vehicles-UI
True or False: There are very basic mindtouch articles and they do not cover most of our callers issues.
False: There is a MT article for just about everything. Using key words and phrases helps you locate just about any issue you may have
What was the first Pixar movie?
True or False: When taking the mandatory 30 min rest break after 8 cumulative hours of driving, a driver MUST take this break in the off duty status.
False: status can be on duty OR off duty for the 30 min rest break
Where can a drivers username and password be found to log into the Encompass ELD app?
Explain how you found it.
Mobile user logins
Setup>Encompass ELD Settings>Mobile User Logins
Where would I go to add a part in for a unit?
Vehicle Management>Unit Maintenance>Common tasks> Add part
If you are looking for a specific training document to help you with empathy, where can you find it?
Training site
Internal Client Services>Training>Quality Resources
What university did Microsoft founder Bill Gates drop out of?
Harvard
14 hours
What is the name of the list that you can find information regarding the type of device the driver is using?
Mobile device list
What information is required to be filled out when setting up a unit for it to correctly report for IFTA?
Is Ifta reportable-Yes
Is included in Fleet MPG-Yes
Fuel type, number of axels, jurisdiction, unladen weight, gross weight, combined gross weight
If you want to see a list of all our companies that have their own SOP's, where would this be?
Internal Client Services>Procedures> Product Support
Who was the first African American ever appointed to the US Supreme Court?
Thurgood Marshall
How many duty tours must a driver have to be able to use his 16 hour rule?
5 duty tours
Where would I look if I wanted to see alerts regarding drivers with critical violations?
Home tab-Classic Encompass
Dashboard-New UI
If I wanted to know the last time an odometer calibration was done on a unit, where would I find this information?
How can you tell the difference between a customer facing MT and an internal MT?
At the top of the MT, if there is information regarding how to fill out mobile information, categories, incident types, description of issue, or escalation process it is an internal doc
After how many personal fouls is a player ejected from an NBA game?
Which team just won the 2020-2021 NBA Championship? Also Megan's favorite team
6
Milwaukee Bucks
What are the guidelines for a driver wanting to use the Split Sleeper provision?
1. The 7/8 hour break MUST be in the sleeper berth and must be consecutive.
2. It does not matter which break is taken first.
3. For the clocks to reset once the 10 hours is satisfied the driver must go back to a on duty status for the clocks to display the updated hours available.
Where would I find a Drivers profile information?
drivers>roster> find driver> data profile
If I wanted to run a report to show which of my drivers are doing DVIRS, how would I do this?
If you weren't sure which would be the best report, what could you do to see more detail about each report?
Vehicle Management> Reports and Forms> DVIR Detail report> filter options and run report
On the far left side under Reports and Forms, select show report descriptions
Where can you find information and a phone number for our language line?
Internal Client Services> very bottom
What is the national animal of Scotland?
A Unicorn