Misc.
Which website can IPs use to view members property?
Google. We do not access external/real estate websites (i.e., Zillow, Trulia, Realtor.com, etc.
Pro33645- Property Conversation Expectations (PCE)
How to respond:
Mbr: "You have my address on file, is it 123 main st or 234 main cir?"
Judge approval
PRO25379- Enterprise Address Change
You are talking to a member and ask, "what is the age of your roof?" In response you hear a different voice jump on the line, what should you do next?
Judge approval
PRO33085- Enterprise Call Recording Disclosure
What is an appropriate response when a member says their finance company requires full coverage?
Judge approval...
PRO34387-IP Sales Practice Procedures
After visually checking your members prior insurance information, you notice that Bodily injury and property damage (BIPD) is blank. You ask what limits do they carry and they do not recall, what should you do?
Use the minimum limits from the state where the member currently has coverage.
Pro13725- Prior Insurance
What is the difference:
3 quarters vs. full bathroom?
3 quarters: sink, toilet, shower OR bathtub
Full: Sink, toilet and shower/bathtub combination
PRO29894- Xactware-Home Characteristics Help
True or False:
California law requires that IPs offer earthquake coverage on all CA-based residential policies
TRUE
It is an error if we do not offer CEA (applies to issues and quotes)
Pro31621- Property Acquisition Coverage Conversation Expectations (PACCE)
When placing a members vehicle into storage:
What 3 steps should we take to handle the mileage?
Pro14419
We do not discuss mileage on the vehicle.
We do not reduce mileage or place mileage at zero.
Reduced mileage will cause the vehicle to be inappropriately rated while in storage and will cause the mileage when the vehicle systematically comes out of storage
Condo vs. Townhome:
What question can you ask a member to clarify the type of policy we would need to write?
Judge approval
PRO17282- Homeowners/RPI/Renters- Dwelling types
What should a flood offer sound like?
Judge approval
*we must advise that flood damage is excluded in the contract.
PRO31621-Property Acquisition Coverage Conversation Expectations (PACCE)
Members phone password is "The New York Giants"
If the member responds, " New York Giants"
will you pass or fail the members response?
Pass;
the phone password response is the same sports team.
PRO25359-MSR Member Authentication for Phone Channel
For retrieving a completed homeowners quote:
What KC article will assist you with the process?
Pro33645- Homeowners/rental property- property conversation expectations
A member from Florida is stationed in California and is requesting a Florida auto policy. What will you inform this member?
Base policy in garaging location, The FL DMV may request that the member complete an affidavit indicating they are a FL resident who is active duty and stationed outside of FL. This form can be found at www.flhsmv.gov and by searching "military registrations."
Pro13690- Basing location and registration requirements
Security code:
The system generates a 6 digit security code sent by email or via text message. What should you do before sending this security code?
Have the member confirm the phone number or email address; never assume.
PRO25359- MSR Member Authentication for Phone Channel
https://usaa.rightanswers.com/portal/sa/?querytext=PRO25359&tabid=2
The member has a home with an addition. The main dwelling was originally built in 1987 and consists of 1500 sq. ft. of finished living space. The addition was built in 2008 adding another 500 sq. ft. of finished living space.
What year should the IP list under "year built" ?
1987; due to it being the majority of the dwelling.
PRO29894- Xactware- Home Characteristics Help