Checking Accounts
T/F
The minimum to open any checking account is $25
False, Student rewards is $0
This secondary savings account offers the same rate as a primary share and can be named or used however you like.
Choice savings
How many personal credit card products does TCU offer? what are they?
3, Platinum, Signature Rewards (platinum rewards), Accelerate secured
What 2 systems are used to assist members with debit card issues and online banking?
Q2- online banking
Quick Assist- debit cards
What anniversary did TCU just celebrate?
90th
These checking accounts are interest bearing.
Ultimate, World
This type of savings account offers a multi-tier rate structure for larger balances to earn a higher dividend than a regular savings.
Premium Money Market
T/F All cards are eligible for this promotion.
0% APR on purchases and balance transfers posted to your account by March 31, 2022
False, Accelerate Secured is not eligible
This is the application that is used to report fraud on a debit card and where this application is located.
Debit dispute tracker, process assistance
What are the Core Values of TCU?
We Serve, We commit, We innovate, We are accountable, We are TCU.
How many checking accounts does TCU offer? and what are they?
6, Student, Performance, Advantage, World, Ultimate (slightly hidden and unpopular Opportunity)
This product offers a guaranteed interest rate, higher dividends than regular savings, and term options from 6-72 months
Certificates (CD)
This type of loan offers low fixed rates, lending terms up to 84 months, and finances purchases from a private party or dealership.
Auto Loans
These are the required docs to complete a name change.
A correct social security card or 2 of the following: updated driver's license/id, letter from social security acknowledging change, marriage certificate/divorce decree
Insurance, investment, mortgage, trust, business, merchant services
What is the current rate and requirements of the Ultimate checking account?
3.0%, Estatements, use your debit card 15+ transactions of min. $5 each
What are the 2 types of IRA plans that we offer? what is the difference?
Traditional- Annual contributions are often tax-deductible, and funds grow tax-deferred
Roth-Funds grow tax-free and there are no taxes upon withdrawal
What is a HELOC? Include product timeline and how to access funds.
Home equity line of credit, gives you the flexibility of using equity in your home to have as a safety net or use for home improvements, debt consolidation, etc. 20 year product(10 year revolving, 10 repayment)
Visa credit card is issued, convenience checks.
What is a skip a payment for a loan? How much does it cost and how many times can a member use this option?
Allows member to defer a payment for the month without recourse. $25, 2 skips in a rolling 12 month period
What is the mission and vision statement of TCU?
Mission: Commitment to listen, understand, and explore solutions to help you on your path to achieve financial success.
Vision: Partnering with our communities to achieve financial success one member at a time.
These checking accounts offer to waive foreign ATM fees. *Bonus 300pts* list the # of waived per month for each
2/month Student, World
1/month Advantage, Ultimate
What is a HSA? What products do we offer?
HSAs are a tax-friendly way to handle medical expenses and can also help you save for retirement. Must have a high deductible health plan.
HSA Checking dividends paid monthly, use debit card to pay for med expenses, earn rebate, no min balance or monthly fee
HSA Certificates $1k minimum 12,36, and 60months
What are the 2 product options for student loans that we offer?
Undergraduate up to $75k, Refinance up to $100k
What is the proper way to close or block a debit card?
Access plastic cards, choose correct card #, take out purchase account, enter appropriate block codes, select retain all cards, enter appropriate decline codes, clear out ATM access section
What are the types of payment protection that we offer? Are these effective immediately or is there a certain timeline?
Life, Disability, Unemployment
6 months