Locations
This location is where the "search party" gathers to receive information and directions.
Where is the Front of Locker Room?
They are the first folks that instructors should contact when a Code 54 happens.
Who is SSBS Leadership?
Delivered via radio, this phrase is used to initiate the Code 54 process.
What is
"attention all ski school staff::pause:: please send all available staff to front of the locker room for code 54"?
After this amount of time has passed, Leadership should be notified of a Code 54 situation.
What is immediately?
On a busy day we may have 5-7k folks on the hill but these can help us spot a lesson participant easily.
What is a green leg band or vest?
Areas where we are 'on stage' and should conduct ourselves calmly, professionally, and organized.
What is any guest/staff facing space?
Instructors share this pertinent information with leadership to aid in the search of the separated student
What is :
Childs name
Last location, where childe may be headed
Description (age, clothing)
Delivered via radio; we use this phrase to conclude a code 54
What is
" attention all ski school staff::pause:: code 54 is clear - please send all staff back to front of locker room"
After 5-15 minutes has passed, this department should be notified via phone or radio.
Who is Ski Patrol?
In general, instructors should review with each child in their class the following instructions for if the child gets lost or separated from the group:
Instructor will show children the location of the children’s center phone number located on the child’s name hang tag.
If separated, look for the closest available uniformed employee. Tell them your name, that you are in a lesson, and your instructor’s name. Show the employee the phone number for the children’s center on your name tag.
If there is not a uniformed employee near you, ski to the closest chairlift to find an employee and let that employee know your name, that you are in a lesson, your instructor’s name, and the phone number for the children’s center.
It's one of 3 locations where you can find the Code 54 Active Call Checklist.
What is the Locker Room (outside Angela's office)?
There are several ways an instructor can notify leadership of a code 54 however, this way is the most popular.
What is "in person"
Follow up: what are the other ways.
At the end of code 54, it is customary to initiate another search and retrieval for these folks.
who are the instructors (actively searching and w/o) radio?
While it is rare to get to this stage; it is policy to contact the parent(s) after this amount of time has passed during an active call.
What is 15-20 minutes?
We often send folks out to help search; we do this to understand who is where.
What is, record staffing search assignments on the active call checklist
Most separated students are found at this location
Where is the base of the lift (usually hogs)?
While it may be hard, this is what the instructor (of a separated student) does during a code 54.
What is: continue with lesson
What is an incident report form.
This is the length of the longest recorded code 54 at Stevens Pass.
What is ~45 minutes?
Follow up: What is the typical lenghth?
Code 54's can happen anytime and some are not reported. We see most of those non-reports happen at this time.
When is lesson check out?
Follow up: why?
After everything is said and done, these forms should be stored with the program manager.
What is the active call checklist and instructor incident form.
In this situation, the instructor would communicate the situation to the parent.
What happens at check out?
At the end of the day, we use this record to pay folks for their search time.
What is the staffing search assignment record off of the active call checklist
After this amount of time, Tami should be informed.
What is the 20+ minute mark.
Only in this situation is it customary to involve a Supe during the parent debrief (of an active code 54 child).
When:
the parent has not yet been contacted, they should be informed at pick-up to bring awareness to the situation and the specific steps that were taken.
And
Separations longer than 5 minutes should involve a supervisor or manager sharing the situation with the parent.