Emotions
Short term and action-oriented
What are emotions?
An employee’s expression of organizationally desired emotions during interpersonal transactions at work
what is emotional labor?
•The sum total of ways in which an individual reacts to and interacts with others
what is personality?
Represent basic, enduring convictions that "a specific mode of conduct or end-state of existence is personally or socially preferable to an opposite or converse mode of conduct or end-state of existence."
What are values?
sadness, anger, disgust
what are negative emotions?
is when an employee has to project one emotion while simultaneously feeling another
What is emotional dissonance?
What are the personality determinants?
Terminal and Instrumental
What is the two Rokeach value surveys?
is hiding one’s true emotions
what is surface acting?
A person’s ability to:
-Be self-aware (to recognize his or her own emotions as experienced),
-Detect emotions in others, and
-Manage emotional cues and information.
What is emotional intelligence?
Extraversion, openness to experience, emotional stability, agreeableness, conscientiousness
What are the big 5 personality traits?
•Represent a prioritizing of individual values by:
-Content – importance to the individual
-Intensity – relative importance with other values
what are value systems?
They help in understanding the world around us
what are emotions and rationality?
Motivation, Leadership, Negotiation, Customer service
What are the OB applications of emotions and moods?
Narcissism, Machiavellianism, and Psychopathy
realistic, investigate, artistic, social, enterprising, conventional
what is holland's hexagon?
weather, stress, social activities, sleep
what are the sources of emotions
•Use humor to lighten the moment
•Give small tokens of appreciation
•Stay in a good mood themselves – lead by example
Hire positive people
•Grandiosity
•Entitlement
•Superiority
Dominance
what are the main characteristics of narcissim?
•Assertiveness
•Future orientation
•Gender differentiation
•Uncertainty avoidance
- Power distance
•Individualism/ collectivism
•In-group collectivism
•Performance orientation
Humane orientation
what is the framework for assessing cultures?