Who's Who
This person started Hancock Claims Consultants
Who is Brad Hancock?
This person calls in to setup a Ladder Assist
Who is the adjuster?
You can find all active projects here.
What is a Project List?
HCC's proprietary software
What is Exemplar?
I am going to be late or I don't think I can make it to work today, this is what I am gonna do
What is Call Out?
This person is your Manager.
Who is Malcolm Hinch?
Telenet calls homeowners to schedule this service.
What is a Direct inspection?
You add the confirmation email her after you create a new project.
What is RAF Admin & Assets?
Allstate is the number one carrier that uses this system.
What is XactAnalysis?
This team\department is responsible for verifying you are following all the steps to perform a job and periodically scores your work.
What is Quality Assurance?
This person is the Vice President of Carrier Services.
Who is Chuck Lawrence?
This is what we call it, when we create a new project.
What is Input?
This is where you find the Tech Count and Assigned task list.
What is Scheduling SharePoint?
We inspect Fencing and Patio for this type of inspection.
What is Siding Inspection?
This department ensure the availability and coverage for the inspection.
What is Scheduling Department?
This would be the person(s) that would be able to assist with an Out Of Coverage claim acceptance.
Who is the Field Management Team?
Claims has been imported into Exemplar from a Carrier program.
What is Triage?
This is how we find out the Max Capacity for inspection in a certain area.
What is Tech Count?
This is where you can create a new adjuster profile if its not already in the system.
What is User List?
These are the only two times you would create a new project.
What is Email request and Duplicate project?
An insurance claims agent charged with evaluating an insurance claim to determine the company's liability in a policy.
Who is an Adjuster?
LA claims are moved in this status automatically when we accept a pending claim.
What is Schedule status?
This is where you add additional instructions or information regarding the project if anything.
What is Address Comments?
This section is completely off limit in Exemplar till you are trained on it.
What is Auto Scheduler?
This department uses Xactanalysis and generate invoices for Allstate.
What is Estimating dept?