Iron Man
If a caller does not have a loan number, I can still locate their account. What screen in MSP would I access to do this?
LSCH
I have pulled up a loan in MSP, and I am on the HAZ1 screen. I can see the borrower information, but I need to see the insurance information. What button would I press to see this?
F6
I have pulled up an account in MSP, and am on the HAZ1 screen. I notice that the Agency Payee Code and the Insurance Payee code are different. Because of this, I know the Pay Type will be what number?
3
I have accessed a loan in MSP, and am on the HAZ1 screen. Based on the customer's situation, I must complete a Task. What screen would I access to do this?
TSK1
I have pulled up the loan in MSP, and am on the HAZ1 screen. I need to see what we have listed as the flood zone. What screen would I access to do this?
FLOD
I have just finished updating a loan for an insurance agent. They had the Mortgagee Clause listed CORRECTLY on the policy. What would I enter in MSP to signify this?
R
If a borrower doesn't want us to make an insurance payment while they are shopping for a new carrier, we can place a disbursement stop on the account. What screen in MSP would I access to do this?
SAF1
I have completed assisting the customer, and I have my note written. What screen in MSP would I access so I can paste in into the system?
HAZN
The son of the borrower and co-borrower has called in to discuss items on the account. What is one screen option I would access to see if he is listed on the account?
MAS1
I have updated MSP with current insurance policy information. I have sent a payment out, so I need to update the DUE and EXPIRES dates. What items of those two fields will match?
Month and Year
An agent has called to complete a verbal update of the policy information. What screen in MSP would I enter in the new information?
HAZ1
If I need to send a letter to a carrier with the correct Mortgagee Clause on it, what would I type into MSP?
Y
What screen would I look at to view notes from ALL departments?
NOTS
The borrower has a Homeowners, wind, and flood policy on their loan. I need to look at the payments made from all three policies. What screen would I access?
DHST
I am on the HAZ1 screen in MSP. I am looking at the pay type to determine if the account is escrowed. What two numbers am I looking for?
6 or 3
I am looking at the HAZ1 screen of MSP. I need to determine if the loan is Paid in Full. What is one of two phrases I would see in the messages section of HAZ1
Paid in Full
Zero Principal Balance
I am looking at the HAZN notes in MSP. I have located a note from the DATA entry team. They have used a document from Tracksource to update the loan. What phrase am I looking for to determine this occured?
Applied to Coverage Line
I am looking at a HAZN note from the data entry team. They updated the loan with a document from Tracksource. However, it also lists "Already Paid" in the note. Did the data entry rep issue payment?
No. Payment was issued before the document was received.
I am on the HAZ1 screen in MSP. I have pressed the F4 button to look at recent payments. What am I looking for under "TYP" to determine a payment?
351, 352, 353, 354, 355
I have completed a verbal update, and there is a payment disbursed. the term dates are 02/01/22-23. What will go into the DUE and EXPIRES field respectively?
DUE: 02/22
Expires: 02/01/22
I have completed a verbal update for a customer. Today is 02/09/2022 and the payment is due on 02/20/2022. What code would I place in the DISB CD Field?
C
What is the comment code I will use for the majority of my notes within MSP?
HZVCAL
If I see a pay type of 3 on the HAZ1 screen of MSP, then the INSCO and AGENT payee codes will be____
different
I have accessed a loan in MSP. I am completing a verbal update, but I already know I will NOT be issuing a payment. I know this how?
The pay type is a 7.
Who won the 2022 Women's Royal Rumble?
Ronda Rousey