ACMT/Skype Pal
What is needed to begin a Skype Pal interaction?
What is Policy Number & Office Code.
The total balance due shows on the PICC screen as what.
What is Net Amount Due. (Net amt due:)
What is Transfer to SFPP.
Uncashed Refunds older than 6 months.
What is Reassign to Accounting
True Balance Due
What is the PICC Screen
Agents office calls in regards to a location change processed incorrectly, look like multiday processing is required.
What is Reassign Case as Rush to appropriate Production Work Group.
What Coverage Cease date on Picc
Agents office calls in regards to Earned Premium billing after a cancel nonpay. Policy holder made multiple payments to SFPP account.
What is Clearing SFPP Balance due.
Agents office requests a refund check be reissued in an different entity or individual.
What is RG Underwriting.
Agents office needs billing details for policy billing on a quarterly account.
What is SFPP
Agents office starts the call/chat requesting a supervisor, before reassigning to RG what should you do.
What is Reach out to Skype Pal.
Best way to view billing history on a policy.
What is the History and HJA Screens
Policy canceled for nonpay, but the payment was received after the 30 day period. Agents office wants to know why the policy is not active.
What is Past Reinstatement Period.
Caller needs information regarding CLUP Premium Differences.
What is BLRC Underwriting
(Any other billing issues outside of premium difference should be handled by Service or reassign to Service Production)
Caller needs information on balance due resulting from an audit entry.
What is Transfer to Audit Service.
Agent calls in requesting a quote for 1 million liability with 3 million aggregate, what should you do?
What is Contacting RG through Skype Pal.
On HJA Screen, where do we locate the refund check number?
What is the Cross Reference Column.
Payment was made to Fire on policy with SFPP account.
What is Misapplied Payment.
Agents Office calls in regards to a notice of Collections Status or Payment Plan.
What is transfer to Collections
HJA shows a refund check with no check number
What is no refund produced
Agents Office calls in to verify the status of a case, upon review it is determined that the case has been closed or reassigned to a workgroup. What should you do.
What is Create a New Case (reference original case #)
If HJA shows $179.28 DR out of account 184 30 coded with BLEPVOL, what does that mean?
What is Decreased Earned Premium Bill.
Policy Holder requests to be removed from SFPP.
What is Transfer to SFPP to clear balance & close account.
Agents office advises that the mailing address is incorrect on a cancelled policy that generated a refund.
What is update the mailing address, then reassign case to Accounting for check reissue.
What states do not have TOOF Reinstatements.
What is all states have TOOF Reinstatements.