FCP History
What year did FCP introduce Telehealth?
2020
What location is the pharmacy located out of, and who is our pharmacist?
Winter Springs, Dr. Taylor Portugal
How early should we inform patients to arrive for their appointments? (New and established)
30 minutes; 10 minutes
What are the 5-star qualities?
Friendly greeting, eye contact, smile, use of name, parting salutation
Who would you contact if you need a lightbulb replaced?
Francis Oliveira
What was the second office location that opened in 2005?
Sanford
Name at least 4 of the 7 integration services are we implementing in 2022?
Speech Therapy, Mental Health, Endocrinology/Pediatric Obesity, Pharmacy, Allergy services, Nutritional Services, Dermatology
What is the difference between ‘COVID lab’ and ‘COVID test’
COVID lab is a non-billable placeholder appointment which should not be documented on
What are the 4 languages of appreciation?
Acts of service, Words of Affirmation, Quality time, Gifts
Who would you contact for eCW support
Moshe, Dr. Jenkin, or George
When did First Choice Pediatrics open our first office?
1998
Which doctor will pioneer Endocrinology at FCP?
Dr. Anca Tomsa
For what age can we perform Advanced WCC’s and for which insurance plans?
Ages 6-17; Medicaid and Healthy Kids
What is our updated mission statement?
Placing patient’s health first in every situation, and delivering extraordinary quality of care
Who would you contact for support if one of your employees is going through a personal hardship?
Chris Klimis
Other than Dr. Portugal, which provider has been with FCP the longest?
Dr. Young, January 2007
Which offices will we be performing Speech Therapy Services out of?
Semoran, Winter Garden, Lee Vista, Poinciana
What time should the front door be opened in the medical offices?
7:55 am
Name at least 2 of our core values
Honor, respect, safety, happiness, satisfaction
Who would you call if you need to add a block to the doctors’ schedules (other than sibling blocks)?
Brunella Crevoisier
Which year did FCP begin integrating PCMH?
2013
What is the name of our Mental Health Service?
Foundations Counseling
What should we do if a parent requests a Medical Excuse note to be emailed to them?
Have the parent fill out a MRF, make sure they have an ECA on file, assign MRF to Medical Records
What is our vison?
Reimagining and transforming pediatric population health and wellness one family at a time
Who would you call if you have a question about the Employee Handbook?
Douglas Portugal