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Titles

100

What are the 2 types of title formats?

1. Paper

2. Electronic 

200

What kind of title does Florida? 

Electronic 

300

What can be done using the TTLR code in MySup?

-Duplicate title request

-Copy of title request

- Release of lien request

-Title Maintenance 

400

Where would you submit a request for Lease POA Customer Registration Form?

Sharepoint 

500

What do you do if a lien was placed on title in error?

• Make sure no account in MySup
• Check dealerTrack and see if we have in our system
• If yes, transfer to Titles
• If no, end in request on company letterhead that contains the year, make, model, VIN. Which states we are listed as lienholder in error.

MySup Tabs

100

What tab do you go to in order to file a total loss claim?

Claim's Tab

200

What tab is used for mature modification?

Customer Assistance Tab

300

What are the 2 ways to check if a customer is eligible for a due date change?

1. Look on 'General' tab under DDC eligibility

2. Look at 'Tools' tab to see if customer has had a previous due date change 

400

What tab can you look at all fees on a lease vech?

'Financial Lease' Tab

500

What tab would you look under if a customer calls in about taxes changing on their vech?

Financial Tab

Insurance

100

What type of account can we NOT provided a payoff quote for if insurance is calling in regards to a total loss?

-Lease

200

What code is ran if a customer calls in and states they have been in an accident?

PTIN

300

What is the turn around time for a letter of guarantee to be sent out?

72 business hours 

400

What documents do we ask for before sending a letter of guarantee or copy of title to insurance companies?

1. Evaluation Report

2. Settlement Breakdown

3. Police report/ cause of loss if no police report 

500

Is the total claim amount including deductable?

Yes

MySup Codes

100

What does PIF stand for?

Paid in Full

200

What does BADA mean if seen on an account?

Incorrect address on file

300

In transaction history, what does "Return-No Account' mean?

Account information that was submitted did not match an account 

400

What type of account can not have payment history sent via EARL?

Lease accounts 

500

What can be done using the TTLR request Code?

• Release of lien request
• Duplicate title request
• Request for copy of title
• Title maintenance request

Movie Trivia

100

What is the name of the snowman in Frozen?

Olaf 

200

How many Spiderman movies have been created?

Eight 

300

Who Played Happy In The Movie "Happy Gilmore" From 1996?

Adam Sandler 

400

What is the highest grossing film of all time?

Avatar 
$2,847,246,203 

500

What year did the Original Halloween movie first come out?

1978