Podio
Genesys
DCA Portal
HelpJuice
Docuphase
100

What are are the applications ID letters?

What is

NJE, NJS, NJI, NJV, RCE

100

What is the organization you should use when signing in?

What is NMA1?

100

What is our phone number?

What is 609-490-4550?

100

What is another name we call Helpjuice? 

What is Our Google?

100

What is another name we call docuphase?

What is our filing cabinet?

200

What do you ask for when verifying an applicant?

What is the
1. Full Name

2. NJ # or Applicant ID

3. Full address

4. Last 4 of SSN

5. DOB

200

What status should you NOT be in?

What is AVAILABLE?

200

Where does the landlord upload or complete the W9?

What is Step 4?

200

What is the first thing you should choose when searching?

What is NJ Phase II?

200

What are the ways to search for an applicants items?

What is the App ID (NJ#), First and Last name, Portal confirmation number?

300

Where are the templates to send emails called?

What is Boilerplates?

300

What status should you be in if there is someone at your door?

What is AWAY?

300

What is combination used for the personal ID?

What is First 2 letters of First and Last Name and zipcode or year of birth?

300

What are some words I can use to search for someone getting put out?

What is eviction, EPP, Eviction prevention program?

300

How does the documents get into docuphase? 

What is uploaded from the DCA portal?

400

What is the green button in the application called?

What is Update staff review?

400

What are our various ways to be reached?

What is incoming calls, callbacks and chats?

400

What is the form called that I fill out if I want to ask a question?

What is Service Request?

400

I am at the end of my call what do I choose before going to the next call?

What is a wrap code?

400

How can you view multiple documents?

What is by clicking the thumbnail icon?

500

What are the payment types called? 

What are arrears and stipends?

500

What icon do you use to make an outbound call?

What is INTERACTION?

500

What is one thing I need for identity verification? 

What is
NJ Driver's License, birth certificate, passport, State or County issued ID, SSN card


500

What application type should I search if someone has already received funds from the first 2 phases?

What is recertification?

500

What is the maximum number of records per page can you search? 

What is 250?

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