AMEX
Mention where is our HEAD quarters
200 Vesey Street NYC
CCP presented and completed the Pay Overtime offer to the wife of the BCM, who’s an additional card member (ACM for brevity) on the BCM’s American Express Gold Card. BCM called to dispute a charge. @00:10:27 BCM authorized his wife to continue the call with the CCP. @00:13:34 CCP offered Pay Overtime to the ACM. @00:15:00 CCP read the required product disclosure to the BCM. @00:17:40 CCP obtained the EIC from the ACM.
Falsifying Consent
are the Mahmud Twins
TRUE
How many types of lending cards do we manage
2 Amex Property and Cobrand
Capital of Honduras
Tegucigalpa
Plase Mentionthe blue Box Values
WE BACK OUR CUSTOMERS
WE MAKE IT GREAT
WE DO WHAT’S RIGHT
WE RESPECT PEOPLE
WE EMBRACE DIVERSITY
WE STAND FOR INCLUSION
WE WIN AS A TEAM
WE SUPPORT OUR COMMUNITIES
CCP leveraged on misinformation to complete an upgrade sale from Blue Cash Everyday to Blue Cash preferred when he provided an incorrect prorated annual membership fee that would be assessed on the account upon upgrade. @00:04:35 CCP said, "you will pay $95 annually for the card but you won't be paying for that the first month. You will be paying a prorated amount. Well your anniversary is in April and you will pay 10 months for the usage of the card which will be around $78. And yep, that's basically about it, the upgrade will cost you about $78 and you get the Blue Cash Preferred." Account’s anniversary date falls in April whilst upgrade was completed in May, hence prorated amount should roughly equate to 11 month-worth of membership. Per GSP, customer’s account was charged a prorated annual membership fee of $82.76. The CCP quoted an amount that was lower than what was charged on the account
Deceptive Practice
MEntion how the $200 Airline Fee Credit
Goood Job Bad Job
what type of rewards did AMEX Manage
MEmebership Rewards and Cash Back(rewards Dollars)
Mention the 5 continents
America
Europe
Asia
Africa
Oceania
Mention the mission and vision
Vision: Provide the world’s best customer experience every day
Mision: Become essential to our customers by providing differentiated products and services to help them achieve their aspirations
CM wanted to know how much MR points are available on the account. CCP provided the info and offered to upgrade the card from AMEX Everyday to AMEX Everyday Preferred card. @5:53 CCP mentioned "Actually the offer is available on this phone call. You may wanna go back whenever you want but you may as well secure the offer".
Tactics
Mention at least 4 of the Lounge collection Programs
Airspace, Cdnturion Lounge, Delta Skyclub and Priority Pass
mention all the Delta Skymiles consumer cards
Delta Skymiles Blue
Delta Skymiles Gold
Delta Skymiles Platinum
Delta Skymiles Reserve
NAme the last 6 Presidents Of the USA
Joe Biden
Donald Trump
Barack Obama
George W Bush
Bill Clinton
George Bush
where do we open our first international office?
Acapulco MEX
CCP informed BCM that the prorated annual fee after the refund is $150, per account, it is $279.86 and a refund of $59.08, which is roughly $220
Deceptive Practice
Please explain the difference between CLeAR and TSA Precheck
CLEAR:
Speeds up the identity verification process.
Offers an alternate identity verification line where the Member scan their boarding pass and confirm identity with their fingerprints or irises.
After identification, a CLEAR agent escorts the Member to a priority line for the regular physical screening.
TSA PreCheck:
Speeds up and reduces the physical screening process – no need to remove shoes, belts, 3-1-1 liquids, laptops, or light jackets.
Members enter an alternate document and physical screening line.
Mention the Annual Fees of all NPSL consumer Cards
Green Card 150
Gold Card 250
Platinum 695
Name of Our CEO
Steve Squeri
Mention the best part of being in AMEX
Great job
CCP informed BCM that the card will be delivered rushed. As per account, it was delivered regular mail.
Tactics
Describe the Uber Cash with Platinum Benefit Works
$15 Under credits (plus a $20 bonus in December for $35) for a total of up to $200 in Uber Cash per year and automatic VIP status where available.
Please Mention the Complete Point structure of the Platinum Card
5X Membership Rewards points:
When booking the following through amextravel.com or Platinum Travel Services:
Air purchases
Flights booked directly with the airline.
Prepaid hotels and packages, including The Hotel Collection and Select Fine Hotels + Resorts.
1 Point for other eligible Purchases
name the members of the BEATLES
John Lennon
Paul Mcartney
Ringo Star
George Harrison