QoS
The key word for Introduction that works for all employees
What is tax expert?
The percentage goal for Smartlook
What is 90% ?
IRS publication regarding the Business Use of your Home
What is Publication 587?
The password to the Taxbook
What is TTLive?
The year first federal income tax was imposed
What is 1861?
The time frame in which the call/chat must be closed in order to get credit for the resolution/survey snippets
What is 120 seconds?
What is 86.4%
A common reason why client doesn't qualify for Child and Dependent Care credit
What is no earned income for either spouse?
The fastest way to search any document/email/slack
What is Control F?
The original tax date
What is March 1?
What is leaving the chat open
The best way to convince the cx to fill out a survey?
What is a donut?
This is reported in Box 2 of 1120S K1
What is Net rental real estate income (loss)?
Where to look in Taxbook for Rental information
What is Tab 7?
This murderer went to jail for tax evasion
Who is Al Capone?
This is why QoS is so important
What is customer experience?
The best way to increase Metric results and overcome negative surveys
What is increase Survey Rate?
This is the best place to go when the customer wants to know why their refund is different than expected.
What is Tax Summary?
This is the best place for information about any internal procedures/processes
What is the tax expert handbook?
This is a direct tax that applies to people over the age of 16 who want to hunt waterfowl.
What is the duck stamp tax?