IS Forever
Utilization
NDLM
Churn
Operating Margin
100

One version of this makes the happy lady dance, the other version makes the little baby cry.

What is Operating Income versus Operating Loss?

100

53.8%

What was our Utilization percentage for 2021?

100

Direct Labor Dollars.

What is the Denominator for Net Direct Labor Multiplier?

100

Net Revenue for both. 

What is the numerator for Net Direct Labor Multiplier and Churn?

100

Every single one of us.

Who are the people who can improve Operating Margin?

200

You could describe it as a movie.

What is the Income Statement?

200

Total Labor

What is the denominator for our Utilization KPI?

200

2.77

What was our Net Direct Labor Multiplier in 2021?

200

Direct Labor Dollars vs. Direct Labor Hours

What is the denominator of Net Direct Labor Multiplier vs. Churn?

200

Grow its business, attract and retain top talent, provide competitive salaries and bonuses, be awarded large/complex projects, invest in equipment/processes, and secure financing from banks and credit from vendors.

What are things that BCER can do with more Operating Margin?

300

For BCER, it is the cost of producing our product

What is Direct Labor

300

Direct Labor

What is the numerator for our Utilization KPI?

300

3.06

What is our NDLM goal for 2022?

300

Not enough billable Direct Labor Hours.

What is a common cause of mediocre Churn?

300

11.5 cents for Operating Profit for every $1 of Net Revenue.

What was our Operating Margin goals for 2021?

400

This summary line happens before our bonuses are taken out.

What is Operating Income pre-bonus?

400

Just charge all your time to projects whether we can bill for the time or not.

What is a way to maximize utilization while hurting financial results.

400

Increased Net Revenue - and likely more OPM.

What is the impact of increasing our Net Direct Labor Multiplier with more billable Direct Labor?

400

$119.33 vs. $129.70

What is our actual Churn rate in 2021 vs. our Churn goal in 2022?

400

5.0 cents of Operating Profit (pre-bonuses) for every $1 of Net Revenue.

What was our actual Operating Margin pre-bonuses in 2021? 

500

Net Revenue, Cost of Direct Labor, Cost of Indirect Labor and Overhead.

What are the three main drivers of BCER Operating Income

500

59 cents of Direct Labor for every $1 of Total Labor.

What is our Utilization goal for 2022?

500

Paying attention to and managing project budgets.

What is a way to improve NDLM directly?

500

Design efficiency, work outside of scope and fee accuracy.

What are three controllable outcomes for which Churn is a barometer?

500
Bonuses.

What is one of the things not subtracted from our Operating Margin?

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