Desk Policies
What are the three types of stamps we sell at the desk?
CDN, US, and INTL,
What section of the mail label is supposed to be highlighted?
The name of the student and for CLVN family mail - the name + unit number
Are FDAs responsible for making their personal cell #’s visible to each other on When 2 Work?
Yes
How do you insert GIFs into the logs?
-paste it into the log from giphy or another website
Which South Korean comedy-thriller made history by becoming the first-ever foreign language film to win the Academy Award for Best Picture in 2020? It also won the Best Screenplay award too.
-Parasite
What time should the Duty Don equipment at UWP be returned and signed-out?
Returned by 12pm and signed-out by 8pm.
What is the process for a mail pick-up?
- Ask for photo-id
- Check in Mail Management and mark as picked-up in MM and in the logs
- Check the staff mail if a staff member
Describe the level of detail you should use when telling and FDA the follow ups after your shift.
-situations that began on your shift and have not been resolved yet
-a recent follow up you added on your shift
-emails received from students/staff members that are awaiting a reply
-the location of an item you know will be picked up on the next FDAS shift
Name all of the DSLT Trainers.
Tommy, Ashley, Selena, Elizabeth, Helen
Which animated film (hint: Eddie Murphy and Mike Meyers voice the main characters) won the Academy Award for Best Animated Film in 2001?
-Shrek
If a student club comes to the desk and asks to put up a poster, what do you check for?
WUSA stamp/logo
Name the resources to check before marking a package as RTS or refusing the package.
- FDA Program
- CLVN Family excel sheet
- Check the Staff Contact Card (physical copy or search the name here on the FDA Wiki)
- Waterloo White Pages
- FDA Wiki
- Google the name with "uwaterloo" after it
Which member of DSMT do you contact for a watcard refund?
Emma
Name one of our whiteboard artists!
Connor, Ilse, Luna, Selena, Hosanna, Vanessa
What was Mickey Mouse’s original name?
Mortimer mouse - from weekly email number 8
In order, what are the 4 steps for finding shift coverage?
- Putting the shift up on the When2Work tradeboard as trade/drop
- Posting in the Facebook group
- Contacting FDAs that can work the shift
- Letting TLs or DSMT know
What is the address we direct amazon couriers to during the weekdays?
263 Phillip St - It’s central stores address
Describe the level of detail FDAs should be using when describing a situation in the logs. What types of info should be and should not be included depending on if the situation is confidential or not.
Things to add:
-names and student numbers
-times
-room number (if applicable)
-key codes (if applicable)
-staff members names (if applicable)
Don’t add:
-name or student number IF THE SITUATION IS CONFIDENTIAL: covid disclosure, sexual assault disclosure
What are the names of DSMT’s pets?
- Cosmo = Erik’s cat
-Mogo = Corissia’s cat
- Milo, Maggie and Butters = Karen's 3 cats
- Maggie = Emma's dog
What 4 letters and numbers are in every pixar movie placed as a nod to the animation classroom in California Institute of Arts where many of the Pixar animators first got their start? HINT - weekly email 7
A113
What are the 6 things you should do at the start of your shift?
Log into POS, sanitize the desk, count the stamps, change whiteboard, say hello on Teams, and call your respective overnight desk or log the time the opening desk called
What is the process for Return to Sender (RTS) mail?
- Place it in the RTS mail bin during the day
- Make sure the mail doesn’t belong to anyone on campus by checking the resources
- If the package was delivered in error and intended for another off-campus address, place in off-campus mail
- If mail is for a past resident, write “RTS” on the front and place in off-campus mail
List resources to check before calling TL/DSMT in order of escalation
logs/follow ups
Confluence
Other desk
If it is late at night, determine whether the question needs to be answered immediately, or can wait until morning
DSMT/TL on-call
What is Tommy’s worst rated boba shop?
Sweet Dreams
In 2013, the card in the envelope revealing the winner of best animated feature accidentally said "Wreck-it-Ralph." What should it have said?
Brave