Discount Plans
MDTACMT
The Baltimore Region Plan
ETOL
ELECTRONIC TOLL - A transaction that occurs when the transponder read correctly, and the till is collected and posted from the pre-paid account balance
VEHICLES/TRANSPONDERS
edit, delete, transfer or add vehicles and or transponders. In this tab we are also able to delete and or modify discount plans
NOTD DISPUTE
Customer is disputing Notice of toll due
AXIS
Our main Hub - List 5 things you can do in Axis
MDTAHWN
The Nice Bridge Plan
VTOL
A transaction that occurs when a customer is charged a higher number of axles, which is a class mismatch. This may occur when the vehicles are too close to each other while passing through the toll facility
BILLING
Adjustments, reversal and emails receipts, edit replenishment amount or type, edit payment options (electronic or manual) add new automatic payment information (cc and ach)
Transfer of Liability
The customer believes they received an NOTD in Error
Dayforce
Where you can view pay stubs, w2, and edit w4
MDTABBS
The Bay Bridge Shoppers Plan
ITOL
IMAGE TOLL - A transaction that occurs when an E-Zpass customer goes through the lane, but their transponder does not read and the transaction posts to the account based on the video image taken in the lane of the license plate
TRANSACTIONS
You and dispute a toll or contest a transaction, perform adjustments, reversals and email receipts, view customer toll and payment transactions
Inquiry
Any General questions
DailyPay
3rd party company - allows you to cash advance part of your paycheck for a fee
MDTAWPL
The Bay Bridge Plan
NOTD
NOTICE OF TOLL DUE
UNPAID
Create a dispute, request a court hearing, postpone a court hearing, view, add notes to and pay toll statements and notices
Maintenance
Customer making any updates to the account
Schedule adherence
It is the amount of time worked divided by the schedule hours = your schedule adherence
Hatem Bridge Choice (?) Plan
B
OTG
ON THE GO (TRANSPONDER)
DISCOUNT PLANS
The price of the plan, its duration, the available trips, when the transponder was enrolled on the plan, the start and end dates of the plan and the number of days and trips remaining on the plan. no edits can be made on this screen
Customer Complaint
Customer making a complaint about DriveEZMD services or Agent. Please make sure a case is created and through notes of the complaint
Personal Break
We are able to take 5% - which works out to be roughly 5 minutes every 2 hours -