Risk
This form must be filled out if a night deposit is "off" or does not match the total listed on the deposit slip.
Deposit Adjustment Notification
What types of transfers are an exception to Reg. D?
ATM withdrawals and In Branch withdrawals
When opening an account, when should you scan the documents to ACM?
SAME DAY
Where do we document any guests or vendors we have at the branch?
Visitors Log
Cash out/back transactions of $_____ or more cannot be processed through the drive-thru.
$2500
A customer's relationship with Flagstar is considered new for _____ Calendar days.
30
According to Reg D, how many transfers are allowed on a savings account per month?
no more than 6
What department does IRA distribution paperwork get scanned to?
Central Services
This form is used to verify an endorsement of a payee not present at time of deposit.
Payee Acknowledgement and Hold Harmless Agreement
What is the allotted time that a foreign captured card (any card other than Flagstar Bank ATM and debit card) must be destroyed in under dual control?
IMMEDIATELY
Checks issued to "joint tenants," without a connector, can be endorsed and negotiated by _______.
either one of the payees
What is the hold period on a Federal Income Tax Check?
1 day or Next day availability
When doing any type of Account Maintenance in DNA, what should you do to ensure the information/change carried over to Salesforce??
do a check-back (check yourself) the next day
Third party checks can be accepted for DEPOSIT ONLY with proper verification of the customer who signed the check last, IF the check is less than
$__________.
$1000.00
Customers with an ownership role on a Flagstar deposit account can cash in an unlimited amount of savings bonds if their relationship is established longer than ___?
6 months
The working vault should contain no more than $_______.
20K
What additional documentation is required when opening a Rep Payee acct?
The legal fiduciary documents from Social Security Administration
Flagstar Bank Cashier’s Checks over $_______ are required to be verified in ________(name of system/website used)?
$1000.00; MoneyGram
Can a joint owner be added to a safe deposit box if the person seeking joint ownership doesn’t have an account with Flagstar?
NO
The only information you may provide to a non-owner is the availability of funds in regards to a specific item.
Give 4 examples of acceptable answers to the non-customer.
◾No, funds are not currently available
◾Yes, funds are currently available
◾Yes, the account has been closed
◾Yes, but there is a stop payment on the check
◾No, funds are not currently available. Please contact the maker of the check (if the account has a hold on it).
When cashing a Flagstar Cashier’s Check for over $5000.00, the check must first be deposited into _______ and then debited for the same amount. Cash can only be given for the first $5k and a cashier’s check issued for the amount over $5k. What are the required documents needed for this transaction?
Check Cashing GL *Flagstar Cashier’s Check, GL Debit Ticket, File copy of newly issued cashier’s check*
During Account Opening, When reviewing the account documentation with the customer( this would be the signature card in DNA or the account summary in Salesforce), the following (name at least 4) items must be reviewed by verbally reciting the information to the customer
Customer name, address, primary phone number, names of all applicable account owners, date of account opening, ownership type, deposit amount, TIN Certification*
Give three examples of items/changes/actions that should have a check-back done on them the following day?
Hosts discretion
Once a money market or savings account has exceeded Regulation D limitations for a ____ time in a ____ month rolling period, it is Flagstar’s policy to close the savings account or change a money market account to an interest-bearing checking account. The customer is not allowed to open another account of the same nature for a period of three months from date of_______?
Third*
*Twelve*
*account closure*
should be completed any time a customer wishes to cancel a preauthorized electronic funds transfer, such as automatic bill payments and installment payments set up with a debit card. If the Card is cancelled and a new card is issued will the payment be transferred to the new card?
The customer must make the request at least ____ business days before the date the transaction is scheduled to post.
Preauthorized Payment
Cancellation case
YES
Three