DD-FU
What does DD-FU stand for?
Due Diligence Follow Up
What does CU stand for?
Complaint Update
What is the resolution code for Level 1?
4030
False
How many days do you have to work your emails?
Ain't no days, DO IT TODAY!
How do you start a DD-FU?
Open a new Complaint Update to ARR
Who do you get CU's from?
ARR
What are the case types?
- Complaint
-Inquiry
May you use abbreviations in your Technical Writing?
Only if it has been identified on initial usage
5 calendar days
How many attempts do you need to make on a DD-FU?
3 ATTEMPTS
How many attempts do you need to make a CU?
3 ATTEMPTS
Do you upload attachments in the "Email" section or the "Attachments" section of the related lists?
Attachments
What is the top abbreviation used ?
Technical Services (TS)
How many days do you have to submit a DD-FU?
14 Calendar Days
What is the final verbiage on DD-FU?
Due Diligence Performed
What is the final verbiage on DD-FU?
Due Diligence Performed
What does the subject line consist of?
Product Name + Issue + Outcome
What is considered to be the 'method' in technical writing?
It is the channel of communication in which the consumer reached out to Technical Services (i.e. Phone, Email, Web Form)
How soon do you have to submit a PRE?
Before the end of business day?
T/F: May you assist someone else with their DD-FU?
True, as long as you communicate with them.
T/F: You have 6 days to submit a CU to ARR
False
What format should the date be in?
Universal Format: 07APR2022
T/F: "Documentation Provided" is an appropriate outcome" for Technical Writing?
TRUE
How long will it take for you all to understand how much of a GREAT team you are?
Shouldn't take anytime at all! You guys are an amazing team :)