AW Basics
What is a thru flight?
Flight with a single flight number, same equipment that has an enroute
Where are Alerts found in the PNR view?
PNR Playbook
What does CRO stand for?
Customer Resolution Official
How much dry ice can a customer check?
2.5kg/5.5lb
What 3 fields are required in order to search for a customer's SkyMiles number?
Last, First, And Country
What is a diversion?
Arriving flight not scheduled or planned for in a station.
What do the different colored Alerts mean?
Red - Yellow - White/Blue
A CRO has to be available via what 2 options?
Phone, Present.
What must be placed on a bag weighing 51lbs (23kg)?
Heavy tag
What is the minimum age to sit in an exit row on Delta?
15
The previous station is referred to as?
Upline
How do I search for a future PNR?
Advanced search
Name 3 reasons why Delta might refuse transport?
page 5.11
When checking bags, what should be verified with the customer?
page 6.4
What is the SSR for an armed pilot in the flight deck?
FXXO
What is EOB?
Extended On Board Delay
What is the system used to validate travel docs/visas?
Timatic
Name some best practices when working with Disable Customers.
page. 5.7
What qualifies as a personal item for carry-on?
page 6.7
What is the jumpseat?
page 11.10
What does NPS stand for?
Net Promoter Score
What kind of information is documented in SPCL remarks?
page 3.15
What is a CAGPT? When must it be applied?
page 6.12
What is on HK?
Holding confirmed. page 12.2