Socialization
The dual process during which individuals join, become integrated into, and exit organizations.
What is assimilation?
The three i's of conflict.
What are interdependence, incompatible goals, and interaction?
The potential uses and interpretations of technology.
What are affordances?
Breakdowns in a system that create shared stress and require dramatic and extraordinary change to avoid/repair major damage to an organization and its reputation.
What are crises?
The genuine expression of emotion in a workplace setting.
What is emotional work?
The stage at which individuals become an organizational insider.
What is metamorphosis?
This approach will most frequently use an optimizing model of decision making whenever possible.
What is the classical approach?
Interactions with other organizational members that shape an individuals' perceptions of technology including to what extent a piece of technology is easy/difficult, useful, and other perceptions. This is part of the social information processing model.
What is social information?
This model of leadership believes that leaders are born, not made.
What are trait theories/models of leadership?
Parker is a manager at Crystal Glass, an artisan glass-blowing company. They need to hire a new artisan to meet their demand. He has two equally qualified candidates, Abbey and Matthew. During the interview, though, Parker overheard small talk Abbey had with the receptionist talking about her child. Parker ended up choosing Matthew over Abbey because he didn't want to worry about scheduling artisan around typical school days/times. Parker engaged in this.
What is discrimination?
There are three basic functions employment interviews serve. Provide at least one of them.
What is recruiting and evaluating a potential employee?
What are potential employees learning about the organization?
What is a socialization tool to facilitate the potential employee if they're hired?
Even though each situation is slightly different, employees at CQP Industries know that managers will support their decisions as long as they can demonstrate that the decision(s) was (were) consistent with CQP values of safety, transparency, and quality. CQP prioritizes this kind of organizational knowledge.
What is cultural knowledge?
What is the dual capacity model?
(hint: symbol-carrying capacity)
Hector is a well-respected manager at Grow Baby Grow Plant Nursery. During the monthly staff meetings, Hector always follows up with employees, not just about their job responsibilities but also personal check-ins about their loved ones. Hector's employees know that he wouldn't ask them to do anything he wouldn't be willing to do himself such as putting in overtime for a big client. Hector demonstrates this type/model of leadership.
What is transformational leadership?
Standards for emotional expression in an organization with other organizational members (coworkers), organizational leaders (managers and supervisors), and organizational nonmembers (customers and clients). These standards are frequently implicit, though they can also be explicit such as the need to be professional.
What are emotion rules?
Nancy is the newest member at Mashinko PR. Unfortunately, she's behind on a part of a project and is worried she might miss her deadline by a day. She goes to ask her coworker Viola about how their supervisor might respond. Nancy used this information-seeking tactic.
What are third parties?
Ember and Moira are two managers at Clear Tower leading teams on the same project. They're disagreeing on which strategy will help their client the best. Both are having their teams craft a presentation for each other on why their strategy is most effective to be delivered next week. They are in this phase of conflict.
What is felt conflict?
Technology has fundamentally changed two significant areas related to organizations and organizing. Provide and briefly explain at least one.
Hint: effects of ICT
What is using technology to organize and demonstrate for political change and justice?
What is the accessibility of distributed work across time and space (telework, flex time, etc.)?
Natchez Accounting is undergoing some significant restructuring. Rob is a manager of the real estate accounting team. The real estate team is going to get broken into 2 teams: residential and commercial. When communicating this change, Rob focuses on how this change will allow them to focus on their specialty, potential for new leadership positions, and invites employees to give feedback on how these new teams should function. Rob used this strategy.
What is underscore and explore?
O'Leary and Weathington provided multiple critiques of the business case for diversity. Name and briefly explain at least one critique.
What is the inevitability of diversity (pp. 284-285)?
What is justice (pp. 286-287)?
What are ethics (p. 286)?
Nico recently joined the Wasatch Bicycle Emporium (WBE). His manager paired him with Mike, a more senior coworker who has been at WBE for several years. Nico noticed a minor mix-up by his manager by overcharging for a bike by about $50. Nico brought this up to Mike who said to just drop it. This situation demonstrates this approach.
What is the critical approach?
Mariah is an employee at Timbre Music Licensing. Recently, she and her coworker Oscar have been experiencing conflict about a licensing contract. Their supervisor, Helga, told them that they need to come up with a compromise and quickly so they can fix their work relationship and foster a harmonious work environment. Helga uses this (unit 1) approach to conflict management.
What is human relations?
Proton Sciences is adopting a new piece of technology. They are particularly interested in finding a platform that will effectively let departments communicate with each other as they have been operating almost independently, though they frequently impact each other. Proton Sciences' priorities demonstrate this (unit 1) approach).
What is the systems approach?
According to this (unit 1) approach, change is inevitable and will fundamentally change the organization even if it is difficult to observe.
What is the constitutive approach?
Parque Crisis Consulting is actively recruiting diverse candidates for their open positions. After a few crisis response flops, they recognize that they need new perspectives and potential connections to a greater variety of stakeholders. Parque Crisis Consulting embodies this (unit 1) approach.
What is human resources?