Data Center
A large data center in the USA that Danny led the closure.
Wakefield
Danny approves almost everyday, to advise the owners of the vendor that they have something coming-up .
Vendor Maintenance Notification
Perceived to be Danny's "Favorite" client - the challenging one
WellsFargo
Who is the longest Epsilon Employee in Danny's Organization?
Ted Ma
How many years has Danny been with Epsilon?
8
The Application Module in ServiceNow that Danny asked us to implement last year for Data Center.
Asset
Crisis Connect
Danny has a regular meeting with this Client Team every Friday at 10am
Citi
What are the 3 main functional areas in Danny's Organization?
Data Center, OCC and Service Assurance
Danny's Favorite Sport
Hockey
What happened in a Data Center on Danny's first day in Epsilon?
Regent Data Center went down.
Danny has set-up this documentation process to effectively manage escalations and engagements used by OCC.
Runbook
Which platform requires Danny on a number of critical meetings?
Automotive
How many employees does Danny have in his organization?
33
Who were the 3 supervisors Danny reported to?
Jun Chen, Greg Vise and Matt Campbell
How many MDCMW events Danny manages yearly?
6
The year Danny supported the implementation of ServiceNow
2018
A governance meeting Danny has set-up to discuss the incident trends and highlights with every Client team
Industry Governance Meeting by OCC
Who is the latest addition in Danny's leadership Team?
Surya G
What is the City Danny calls his home?
New York
How many Data center locations does Danny manage?
4 (Elk Grove, Lewisville, West Chicago, Dublin)
Approximately, how many was the baseline Major Incident per year that Danny reduced significantly?
100+
The process that we want the client teams to implement this year - 25 of them.
Change Management
How many times has Danny visited OCC/Service Assurance in India since 2016?
5
Which city does Danny live in Texas?
Grapevine