Customer Service
The first step when dealing with an angry customer
What is "stay calm"
This the first sign your boss has your back
What is "they're empathetic"
This is a small group of people on the staff responsible for emergency management.
Who is "Designated Staff"
This is a kind of leadership that schools need to close the achievement gap
What is visionary leadership?
This outlines 8 ways in which leaders can become culturally responsive
What is a framework for school and system leaders to become culturally responsive?
The second step when dealing with an angry customer
What is "actively" listen?
This is the second sign your boss has your back
What is "They're empowering"?
This is a tool that a principal can use to learn how the school community experiences the school
What is a climate survey?
These are practices that schools use to get kids up to grade level
What are intensive academic interventions?
These are categories of job roles that are addressed in the culturally responsive leaders framework?
The third step when dealing with an angry customer
What is "repeat the concerns"?
This is the third sign your boss has your back
What is "They put you before your job?"
This is something that happens after an incident occurs
What is a recovery plan?
This is the opposite of "I don't see race in my classroom"
What is explicit acknowledgment of race?
This is a specific example of what it looks like in practice.
What is a characteristic or quality of a dimension?
What is "Actively sympathize"?
These can be discussion based but must include how to account for people and communicate between the adults
What is an exercise or a drill?
These are research based techniques that teachers can impact change on behalf of students.
What are "effective instructional practices"
Visionary leadership or effective instructional practices or parental and community involvement
What is one or more ideas that is/are consistent between Howard's five attributes of schools that achieve high academic success for all and The Framework for Culturally Responsive Leadership
The fifth and sixth step when dealing with an angry customer
This examines the safety, accessibility and emergency preparedness of buildings and grounds
What is a site assessment?
Five attributes of schools that have the ability to achieve high academic success for all students
What is visionary leadership, effective instructional practices, intensive academic interventions, explicit acknowledgement of race and parent/community engagement?