UPMC Values
What is the blameless apology technique and provide an example
Apologizing without blaming a certain person, workflow, dept, etc.
ie. Apologize on behalf of all and get to the root of the problem
New patient referred for varicose veins
Does the patient require an EKG during the rooming process?
NO
If a form needs filled out related to having a cardiac device, needing a CT/MRI/etc.
Where would that encounter be routed to?
HVI Southern Device Nurse Pool
Name a test that does NOT require Prior Auth?
Reg treadmill stress test
24 hr holter
Most leg ultrasounds
What is Dr. Garabedian's daughter's name?
Wilma!
What does AIDET + the promise stand for
Name 3 statin medications
Lipitor, Crestor, pravastatin, pitavastatin, Provacol
New patient referral for Varicose Veins
-Who should that patient see?
Dr. Gilbert
What is Evicore?
A third party company that handles insurance authorizations for big commercial companies
What fruit does Janet hate MOST
Strawberries
If you get injured on the job or need a leave of absence what is the name of the company that you would call?
WorkPartners
If a provider orders a Cardiac CTA, (aka) coronary CT, Gated CT. What pool should I send the encounter to in order to get this scheduled for the patient?
What facility offers this service?
Memorial
(and Harrisburg if needed)
pool: HVI Southern Cardiac Scheduler
(We also utilize this pool for patients needing their watchman scheduled after a consult with Dr. Roberts.)
Thank you NICOLE!!
If we receive a new patient referral for evaluation for possible Watchman device- Who would see that patient?
Dr. Roberts
(Dr. Gada/Vora should not receive these patients as we need to save their schedule for Valve issues needing surgery)
What is the average turn around time for authorizations that are processed through Evicore?
14 days
What animal has 3 hearts?
Octopuses
Where would you call for help for yourself or family member when life gets difficult to manage?
Hint: Employee assistance program company name
Life solutions
1-800-647-3327
If a patient has not been seen within the past year, but needs a refill.. what is the best way to proceed in ensuring the patient does not run out of their medication?
See that the patient gets scheduled for follow up, providing them enough samples to get them through until that appointment.
For our Veteran patients- what do we need to make sure is in place prior to their visit?
An up to date referral for treatment from the VA
Who needs notified when we receive notification that a medication that has been authorized?
Name 4 midlevel's with our team
Chelsey Goodbrod
Amanda Albin
Jenn Fisher
Terri Delbiondo
Brandt Lego (resigning this month)
Brett Collins
What are the 5 organizational values and related behaviors on the staff level
Caring & Listening
Dignity & Respect
Excellence & Innovation
Quality & Safety
Responsibility & Integrity
What is the correct way to place an order for a Tilt Table test?
Case request: Cath Lab
If you fax a document and place in the scan pile- what needs to be noted on the form?
Need to note "FAXED" and the date/initials
Make sure 2 patient identifiers are on the form
A fax confirmation sheet also works!
What is the CPT Code for an Endovasular procedure?
37227
Who in the office are Birthday TWINS?
Liz and CB