10's
Easy to talk to and doesn't down talk or treat u any type of way.
Who is Barbara
The agent was extremely helpful and courteous and made it seem like he genuinely wanted to help. The issue is that it took 3 hours on the phone to resolve the problem since he had to get another team involved who was not understanding the situation.
Who is Jason Cho
This agent filed the most engagements all season
Who is Benita
This agent managed to have 6th most contact AND the 6th most completed engagements finishing green in both areas
Who is Felechia Oates
Who does this survey belong to?
Who is David
Friendly staff and took her time to explain to me what I wanted to know
Who is Mrydena
_________ was quick to respond, very informed and informative and left us with the utmost confidence in the accuracy of our difficult return.
Who is Irena
This agent had the highest scores in tNPS for calls over 1000
Who is Charles
This agent had the highest overall survey rate in the company in early February
Tried the online help for tax advice. Chat help. It was obviously a very automated process which didn't allow for human interactions. Will try again in a couple of days with the phone call assistance.
Who does this survey belong too
Who is Pam
________helped me so much. I was stressed out, and she fixed all my issues ! She even showed concern on personal matters when I had to put her on hold. She was amazing 5 stars for her !!!
Who is Karen
_________was a senior Tax help person who was extremely competent and helpful. I am a CPA and required several technical entries. _______ was OUTSTANDING!!
Who is Marcia
This agent racked up 277 AYG surveys with 240 of them being promoter survey
Who is Pam Garrett
This highly skilled agent managed to sweet talk his way to an 85% tNPS
Who is Steve Pybrum
This highly motived and passionate lead probably received the most detractors from our team
Who is Clifton
She was extremely knowledgeable and very helpful. Her decades of experience made me feel quite comfortable with the advise. She was detailed with searching for my problem and we found it!
Who is Kim Sipes
______was incredible. Very nice and led me right to the solution. Really appreciate his approach and his knowledge.
Who is Lonnie Dawes
This agent had the higher scored tNPS in Full Service on the team
Who is Jennifer Winn
This agent managed to get praise from every single lead for the willingness to volunteer
Who is David Creswell
In the 2020 season this agent received his first and ONLY detractor of the season for asking to screen share
Who is Kenny Harper
________ took over an hour to help me figure out why my taxes were giving me a problem with e-filing. Not once did he become frustrated, he remained calm and courteous. He was a great help and was able to figure out the issue.
Who is Peter
_______did a fantastic job answering all my questions and getting my setup with a tax expert quickly and painlessly.
Who is Elaine Newkirk
Assign a value of completed engagement in full service to the agent (86, 87, 91, 92)
Joseph, Matt, Randy, Mike
Joseph 92
Michael 91
Matt 87
Randy 86
This TPA managed to get the most weekly superhero awards
Who is Latisha
These two agent both received the same detractor because the customer was upset that "zeroes" weren't place in the empty sections on the return
Who is David and Felechia