Values
Obsessed With The Customer Experience
Great customer service, going above and beyond, being helpful, cheerful.
CLE
Cleveland
SA
Shift Leader, on the floor, hourly employee, coaching, selling, running the shift.
(Undecided at MKE)
CLEAR+
$189
Own It
Taking accountability for your actions
CVG
Cincinatti
Operations Manager
Salaried leader, supports and manages the daily operation. PTO, Schedule, Training, etc.
(Alecia & Rodney)
What is PreCheck?
Line for any passenger that has been cleared with the TSA for expedited physical screening.
CLEAR with Delta Skymiles
Embrace Change
Being open to new ideas, and processes. Being flexible when asked to do something a little differently than the norm.
STL
St. Louis
General Manager
Responsible for an airport locations performance, hiring, leading, developing, etc.
(Raquel)
What are priority/disability/wheelchair lanes?
Lanes for those who have status with an airline, or need expedited time in line due to personal needs.
$99
Bias for Action
DTW
Detroit
Regional Director
Responsible for the performance of a group of airports and their teams.
(Remoun)
What is KCM?
Line for Known Crew Members
CLEAR for AMEC platinum users
Free after $189 statement credit
Be Indefatigable
MSY
New Orleans
VP
Responsible for many regions and their performance. Central (Jeremy), East (Paige), West (Rita).
Where do LEOs go through security?
KCM
CLEAR for members with an AMEX Platinum and 2 Family members
$120 after $189 statement credit