Forbes
How long are you allowed to place a guest on hold?
30 Seconds
When is Shangri-La The Shard's birthday?
What was the name of the famous fox who lived in the Shard?
Romeo
What is Kurt's dog's name?
Rocky
What year did the first Shangri-La open, and where?
1971 in Singapore
How many Forbes standards are tested, as of 2022?
600
What is our phone number and address?
020 7234 8000
31 St Thomas Street
SE1 9QU
How tall is the Shard?
310 M
How many Ex-Com members do we currently have?
A mountain reflecting on a lake in Shangri-La
How many chances do we have to pass our 5-Star rating?
2
What is our current ranking on Trip Advisor?
4
How many panes of glass does The Shard have?
11,000
Which property did Kan transfer from?
What are our 6 core values?
Respect, Sincerity, Humility, Thoughtfulness, Selflessness, Courtesy
What percentage do we need to retain 5-Stars?
87%
Where do the guest lifts between Gong and the fitness centre go?
The Penthouses
How many lifts are in The Shard?
44
At which property was Paul task forcing last month?
Shangri-La Mauritius
Where did our last property open?
Jeddah
How many Shangri-La Hotels are 5-Star Forbes rated, as of 2022?
5: Shangri-Las London, Paris, Vancouver, Toronto and Tokyo.
Name one person who has been here since Opening
Lulu
What is the name of the person who designed The Shard?
Piano
Who is the youngest member of excom?
Someone...
What are the three pillars of Shangri-La Culture?
Guests, Colleagues and Community