TSYS
otis2406on
What is the code I use to log into TSYS?
5%
How much does a RedCard guest save by using their card in store and online?
Duplicate
What is the dispute reason when a guest has been billed twice?
Receipt Viewer
What is the tool used to review Target Store Receipts?
AAME
What screen is used to add Resolution notes?
What is the key used to go to correct field to key next screen name?
5
What does Target Store and MasterCard start with?
Missing Refund
What is the dispute reason when a guest made a return and did not receive the credit?
Rhino (FRS Imaging)
WADI
What is the screen used to close the dispute?
Tab
Incorrect Amount
What is the dispute reason when a guest states the wrong amount was billed to their account?
IEX Webstation
What is the tool used to view your schedule?
Letter
What must be sent out on all Dispute cases that were not resolved as a "one call resolve"?
F8
What is the key that is used to page down?
Target Card
What is the card that can be used only at Target Store or TCOM?
Paid by other means
What is the dispute reason when the guest states they used a different payment method to complete purchase?
Credit Corrections
What is the database used to submit account corrections to Sales Audit Team?
Backdate
What is the step needed when accepting a case and interest credit is needed?
IAGI and hit enter twice
What is the function used to locate Account ID Number?
Target MasterCard
What is the card that can be used anywhere MC is accepted?
Unrecognized
What is the dispute reason when the guest states a transaction is not recognized?
EZ Business (RCAM)
What is the tool used to see older statements and/or to invite guest to upload documents?
WCSA
What is the screen used to review transactions and make credit adjustments?