Concierge
The function of our Concierge team.
What is scheduling patients?
Luna always accepts this type of insurance.
What is PPO?
This is required for Medicare patients to be scheduled.
What is a Medical Doctor?
The name for pain in the neck.
What is Cervicalgia?
This acronym is used to describe our physical therapists.
What is PT? (upper case only)
The name of the template that we use to notate.
What is the Concierge Intake Snippet?
Something we cannot offer our Medicare patients.
What is self-pay?
This houses any patient referrals or misc paperwork.
What is Documents?
Another name for TKA
What is total knee replacement?
This acronym is used to describe our patients.
What is pt? (lowercase only)
The Slack channel used to verify Medicare benefits.
What is Medicare Verification channel?
What is paper referral and MD name on file required?
This is an option for patients that cannot be directly scheduled with a PT.
What is Therapist Broadcast?
What is Pelvis? (Pelvic floor OK, too)
This acronym is used to describe our high affiliate doctors/health systems.
What is PBL?
The name of the document that houses all insurance information.
What is the Luna Payer Reference?
Patient responsibility for the below insurance combination:
Medicare, no secondary
What is 20% or $23-$27 per session?
This is used to create, find availability, and verify most insurances for New Patients.
What is Serviceability?
Another name for THA.
What is total hip replacement?
Partner code for Scripps Hospital.
What is SCR?
This is the document that houses basic Concierge functions.
What is the SOP?
What we would quote the patient with the below info:
OONDed $6,000 ($0 met)
Copay $45
What is OON - $45 copay?
The name of the section in a patient's profile that houses the insurance and diagnosis information.
What is Care Plan?
This injury selection is used for patients that need help with walking or fall risk.
What is Other - Gait and Balance?
This acronym is used to describe when the surgery occurred.
What is DOS?