Siebel
When we verify an email address to the prospect and they agree to an email in the future.
What is a CS Lead
When creating an HQL, how do we initiate that process?
What is "Create Response"
How do you check for recent optys in your list?
What is searching recent optys >0
When a prospect thinks the call is coming too early, what method do we use to keep the convo going?
What is the "Pull-back Method"
If you come across a bad number that is disconnected, how do we close it out?
What is create response then change it to incorrect info, incorrect contact info, then in the outcome bar, change the dropdown menu to closed out.
When Creating an opportunity, what tab do we use to build pipeline?
What is "Products Tab"
What are the 3 most popular items we can HQL on Cisco?
What is storage, workstations and software
How we we call with unblocked?
What is *8291
When the prospect is an all Dell shop, what is the next best question to ask them?
What is "What is it about Dell that you like, is it the price, performance ect?"
How do you input a direct dial to a prospect?
What is click on their last name and change work or mobile #
If creating a new contact in Siebel, where do you input that information?
What is "Account Contacts"
What do we change the response type to when creating the HQL?
What is Lead Future Interest
How do we check how many opportunities are left in a campaign?
What is checking the bucket
Prospect says to you " I've gotten 3 calls this week, we're good. What is the next best thing to do?
What is make an agreeable statement and ask when they will be returning to evaluations.
How long does it take for your lead to come back to you for feedback calls?
What is 2 weeks from the date it was QC'd
What tab do we use to view the LQR for a campaign?
What is "Account Overview"
What disposition do we use when changing the Pipeline Source for an HQL?
What is Price List
How do we filter our search to include as much as we want to narrow everything down to find exactly what you want.
What is clicking the shadow guy in the query section
If a prospect asks you how you got their number, the best way to traverse out of that is to
What is tell the prospect we have a non-sales account built in for them our system.
What tab should you check to see if you have any feedback calls to make?
What is opportunities tab then click feedback.
All of your accounts live in the campaigns tab, but where your leads are kept is called what?
The Bucket
How do we input the products the prospect was interested in?
Click on HQL responses and click + sign.
When are the "hot times" to make calls?
What is 8-9am, 10-12:30, 4-5pm
If a prospect starts asking technical questions, our best response should be what?
What is tell them we are on the marketing end and want to get a point of contact established along with some pricing over to him, the partner will be able to get into product detail with them.
There are 3 different types of notes we leave in our leads. The first is a "Call Note" what note do we use for feedback?
What is customer feedback note