ERP
The founders of the first ERP systems are former employees of this company
What is IBM
The module used by Sales and Marketing teams
What is CRM or Customer Relationship Management
A small package (or tag) made up of a microprocessor and an antenna that can be attached to products
What is an RFID device
The fictional company discussed throughout the textbook
Who is Fitter Snacker
Activities specific to a function area of operation
What is a business function
The benefits of CRM
What are Lower costs, higher revenue and improved strategy and performance measurement
A statement that shows account balances
What is a balance sheet
In SAP is a 4 digit shortcut key to access a requested task
What is a transaction code or t code
This happens when functional groups operate independently
What are silos
In memory computing uses data stored In
What is multidimensional data cubes
The elements of an employee’s pay that include the base pay, bonuses, gratuities,overtime pay, sick pay, and vacation allowances the employee has earned during the pay period
What is Remuneration
In EPC Language this shape is used to show an event that has occurred
What is a hexagon
The four main functional areas of operation
What are Marketing/ Sales, Supply Chain Management, Accounting and Finance, and Human Resources
The language SAP uses to map processes
What is EPC or Event Process Chain
A statement that shows the company’s sales, cost of sales, and profit or loss for a period of time (typically a quarter or year)
What is an Income Statement or Profit and Loss statement
This flowchart extension shows who is responsible for each task
What is Swimlane or Deployment Flowchart
Systems in which functional areas share data
What are integrated information systems
In EPC Language, this shape is used to combing a joiner with an or connector
What is a circle with and down arrow
The place where a company's accounts are kept in a record
What is a general ledger
An assessment of disparities between how the process currently works and how the organization wants it to work.
What is a GAP analysis