Roles at KO
What department will you submit a ticket to for software issues?
Who is IT
This platform is used to make and receive calls
What is Ring Central
What is Online Move-In
How many digits should a gate code be?
What is 6 digits
Who can you talk to about your benefits?
Who is HR
This platform is used to receive electronic mail
What is Outlook
This type of call is made to tenants that need to sign their rental agreement
What is E-sign
What two promotions do we offer to new renters?
What is first full month free and 50% off the first full month.
Who processes check payments from tenants?
Who is accounting
This platform is where you find an auction winners invoice
What is Storage Treasures
This type of call is made to tenants who are 8 days past due
What is CC Commitment calls
When completing a transfer, how much time does a tenant have to move their items their new unit.
What is 72 hours.
Who maintains the physical appearance of properties?
Who is facility managers
This platform is used to locate our facilities
What is SalesCenter
What is 4 days
What is the google review script?
What is My goal is to always provide 5-star service. Did I provide that for you today?
Who are the directors of the communication center?
Who is Zach and Shannice
This platform is used to see surrounding areas near our facilitys
What is google maps
This list will populate when tenants are unable to get into the fate at the facility.
What is cloud access
What are the 5 steps for verifying a tenants account?
What is, first & last name, location, phone number, email address and unit number
Who approves rent rate changes?
Who is District Managers
This platform is used to clock in for your shift
What is Paylocity
These calls are made as a courtesy to inform tenants of their current payment method status.
What is expired credit card
What is the autopay script?
What is, is the card you'll be using today the same card you'd like to use for autopay to run on the 1st of each month?
Who coronates expansions to our facilities?
Who is KO Construction
These calls are made if tenants current protection plan is expiring/expired.
What is private insurance
What form do we send to a tenant who wants to put their account under their business name?
What is a fiduciary agreement
Who completes weekly QA?
Who is supervisors
This platform is where you find the overview of a tenants account
What is StorEdge
This type of call is made to tenants who are 32 days past due.
What is CC auction calls
What is the process if the a tenant needs their lock removed from their unit?
What is collect tenants information, email FM requesting lock cut, inform tenant FM will reach out to get form signed and cut lock.
Who completes communications between facility managers and tenants?
Who is comm center agent
This platform is used to communicate with your KO team members throughout the day.
What is my Teams
New renters can make a reservation for a unit through our 3rd party partner.
What is Sparefoot
What steps would you take when a tenant calls in saying they are vacating
What is, get the move out reason, put note in account of the move out reason, shut off autopay and schedule the move out.
Who are the partners?
Who is Andrew, Ryan and Jon
This platform is where you find your knowledge base
What is OneNote
Where would you find your current assigned comms section?
What is agent comms in OneNote
What is the insurance script?
What is, while renting with us, we do require all tenants to be insurance. Our basic policy provides 2000 coverage for 9.00 a month. Will this be enough to cover your belongings, or do you need more?