CMI
After training is completed, what do you need to do within one hour of your start time if you are going to be late or absent?
Call the sick line number and leave a message with your Team Lead or Unit Manager
What is the Mini Miranda?
This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
After the consumer verifies who they are and they hang up in the middle of the MINI-MIRANDA, how would you code the account?
Right Party Hung Up
According to the FDCPA, professional debt collectors can contact customers regarding their debts between these hours in the customer's time zone
8:00 a.m. and 9:00 p.m.
How many hearts does an octopus have?
3
What does the CM in CMI stand for?
Credit Management
At the beginning of every call, what are four (4) pieces if information you must say to the right party?
First & Last Name, Offices of Credit Management, Recorded Line, Mini-Miranda
After telling the consumer who they owe the money to and how much they owe, they hang up immediately. How should you code the account?
No Commitment
Who is considered a right party contact (RPC)?
The customer on the account, spouse in states that allow or parent of a minor
What was the first soda brought into space?
Coca-Cola
Use transitional phrases when on the phone with a consumer to:
Show empathy and willingness to help
On what percentage of calls must the Mini-Miranda be read to the consumer when we have the RPC (right party contact) on the phone?
100%
If a customer asks for a settlement letter (SIF) to be mailed to them, what should you do?
Tell the consumer that you will request a SIF letter for them. Then navigate to MYCMI, go to lead action, and request a SIF letter.
What information must be stated at the beginning of every right party contact call?
Mini Miranda
What year did the war of 1812 take place?
1812
What is the legal name of CMI's collections department?
Credit Management, LP
If you are unsure that you have the correct person on the phone, what two (2) items can you use to verify that they are the correct person?
Last 4 of Social Security Number & Address
How should you respond if a customer states, “How will this affect my credit?”
I don’t know
In what states or cities do we accept a verbal request just like a written request?
Wyoming, North Dakota and Arizona
What was Marilyn Monroe’s legal name?
Norma Jeane Morteson
What is the official address for the Offices of Credit Management, LP?
6080 Tennyson Pkwy, Suite 100, Plano, TX 75024
If you mention the credit bureau during the validation period, what must you state to the consumer?
"Your account will not be reported to the credit bureau during the validation period, but making a payment in full now will ensure that it never gets reported.“
According to the FDCPA, any collection activities and communication during the validation period must NOT
Overshadow the consumer's right to dispute
In what states or cities do we not solicit or accept payment arrangements?
Massachusetts
What does the equation E=MC2 mean?
Energy=Mass X the speed of light squared