Fox Valley Tech Bros
This is the IT department's most effective troubleshooting tool.
What is turning it off and turning it back on again?
PFH100613, EP308N181100195, and H5118 are examples of these.
What are serial numbers?
You should avoid placing any orders from Staples after this date.
What is the 25th of the month?
Your club's internet is not working. You tried some simple troubleshooting but that did not fix the issue. This is who you should reach out to.
Who are Jason and/or Eric?
This is COO Cory's favorite restaurant.
What is Chipotle?
This is the most common cause of TV-related issues at clubs.
What is that it was actually turned off?
Name five out of the nine repair techs at BDP.
Effective June 1st, items purchased from these two vendors no longer count towards your controllables.
What is Spectrum Marketing and Northeast Color?
Due to supply chain issues, a lot of beverages that your club typically purchases are continuously out of stock. You don't want to get penalized on your QSC for this issue. Reaching out to this/these person(s) will help prevent any deductions.
Who is the ops team?
This was Black Duck's FIRST club, opened back in 2007.
What is Appleton West?
They are responsible for all technical support relating to the DataTrak Software.
Who is ABC?
This is the final step for a repair ticket.
What is close out the ticket?
There are three types of insurance memberships where the member does not have membership dues. Name two of them.
What are ASHLink (Silver & Fit or Active & Fit), Renew Active/Optum, or Silver Sneakers?
An insurance member checks in with an unverified insurance alert. You thought the issue was corrected. You and your regional are unsure if this will pass or fail. Who should you contact to confirm?
Who is Ericka or any operations manager?
Name an office staff member (besides Erin, Kirsten, Jason, or Eric) who did NOT get their start at Black Duck by working in a club.
Angie, Tabetha, Tim, Max, Grace, Maggie, Dominic, or Jake.
This is the most significant cybersecurity threat to the company and our members.
What are credit card skimmers on the VeriFones?
Name at least one thing that is the responsibility of your club's building's landlord.
What are potholes, outside lights, roof, etc.?
Wellness program IDs for members in this insurance program typically begin with "2300."
What is Silver Sneakers?
There are fraudulent transactions on your credit card. Who should you contact to start the dispute process?
Dominic
This is the BDP club with the most members.
What is Kenosha?
This device in the network rack is responsible for maintaining the connection to the POS terminals.
This is the approval limit for a club to proceed with a repair on their own.
What is $500 or less?
These items from BDA do not go on your controllable tracker.
What are uniforms and unform-related items?
You traveled to another club to help out and need to be reimbursed for your mileage.
Who are Maggie and Grace?
This was Black Duck's first club opened outside of Wisconsin.
What is Champaign, IL?